31 Mar 2011 - 9:22am
3 years ago
1 reply
Matt Nish-Lapidus

Carl Alviani: What Do You Do Anyway? Describing IxD to the Outside World

Carl Alviani is a writer and content strategist for Ziba, a design consultancy in Portland, Oregon. He began writing about design in 2004 as an occasional contributor to while working as a freelance industrial designer in New York City.

26 Aug 2010 - 11:39pm
Elizabeth Bacon

UX Kit - Updated Feb 2010

This is an updated version of the UX Kit that's more current. Don't want to delete the older version which has a couple comments on it.

11 May 2010 - 12:33am
Karl Herler

Katherine Coombs - Bank Experience Touch Points


Katherine Coombs covers five touch points Lloyds Bank has with its consumers:

- Internet Banking

- Mobile Banking

- New Devices/convergence

- ATMs

- Cards


She opens the lid on what it really means to touch any of the above from a design perspective, the challenges that we face with respect to technology, user adoption and acceptance, and from regulators. She also briefly talks about what competitors and non-competitors (eg non banks such as Yodlee, Paypal etc) are able to do and why and what that means for the bank.

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