18 Feb 2011 - 9:01am
Graham Sear

Best practice for product alerts


Doing some work on signing up for product alerts, but having trouble finding any best practice documents around it. Does anyone have any resources on this?

At the moment this hasn't been scoped out at all, so methods of communication haven't been defined yet but I would expect this to include, email, and possibly Twitter and SMS if specified. Aside from basic personalisation rules for setting what you're contacted about, frequency etc, what are some best practice rules?

Two problems we have are:

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