Dmitry Zak, User Experience Team Manager for Digital Products & Services at NBC Universal, had a proven track record for creating user-friendly experiences and products within his company. Last year, a project was proposed which was the most ambitious yet: improving the user interface for CNBC’s complex video publishing system. While legal constraints don’t allow him to disclose deep metrics, he will share the project’s process, which began with the motivation to improve users’ quality of life.
Would appreciate if anyone can point out any research or case study that focuses on building a video based online community. I am interested in papers that discuss, both the business model and usability aspects of it.