I am woking a on a research project specifically for online support communities within a software provider industry domain.
As a part of the project I am trying to assess - what comprises of an enjoyable online support experience ?
Specifically the aim is to assess the meaning of enjoyment and engagement in an online support environment-
and how can we leverage user experience especialy interaction elements to provide enjoyment and pleasure to the user.
I am guessing some of the initial starting questions will be :