Effective Online Support

23 Feb 2011 - 3:53pm
5 years ago
1 reply
Ruchi Mahajan

Investigfating Elements of Enjoyment within an Online Support Experience

Hi Folks;

I am woking a on a research project specifically for online support communities within a software provider industry domain.

As a part of the project I am trying to assess - what comprises of an enjoyable online support experience ?

Specifically the aim is to assess the meaning of enjoyment and engagement in an online support environment-


and how can we leverage user experience especialy interaction elements to provide enjoyment and pleasure to the user.

I am guessing some of the initial starting questions will be :

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