engagement

31 Jul 2012 - 3:44pm
+1
2 years ago
1 reply
cbachelder
2009

Relationship between experience and engagement

Hello IxDA,

I've been doing some research into customer experience and ran across Jared Spool's article about "Making a Brand Investment Through Experience". He describes engagement as the sum of all experiences had across various touchpoints, which can be measured subjectively via Gallup's C11. 

11 Jan 2012 - 4:44am
0
2 years ago
2 replies
shilpi.seth08@g...
2012

Designing forums for an E-commerse site.

Hi all,

I am working on increasing the user engagement of an E-commerce website. Will forums be the best way to solve my problem . Please suggest some ideas or some good E-commerce websites to analys and some good forum design.

Thanks

Shilpi | UI designer | INDIA

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