How does someone who spends most
of his day in meetings and has ridiculously short deadlines satisfy one
of the most demanding clients on earth? How does he deal with technology
constraints, and work with subject matter that heats up and then cools
down? NYTimes.com Multimedia Editor Andrew DeVigal gives us a rare look
at how the interactive department of New York Times works, and shares
the basic questions he must ask -and answer- before anything goes
The customer experience for a retail banking or credit card consumer may have never been as bad as it now. The government did what it could to help an industry that basically imploded, intervening particularly on behalf of consumers to protect their rights. But by the time the dust settled, people’s faith in their banks, credit card companies, and lenders had been severely –and in many cases, irreparably– damaged. This unfortunately comes at a time when people need more help than ever with managing their finances and staying out of debt.