The Global Service Jam is a 48 hour event where professionals, students, and the curious come together to prototype new services inspired
by a shared theme. Boston is one of almost 90 cities around the world
participating in the Global Service Jam.
I have an interview with a large pan-European technology company next week who are opening up a new role for a user experience architect. Reading between the lines in the job spec, the role also involves service design and some business analysis; this is something that I welcome. As a company that is opening up a new user experience architect role, what are the pertinent questions I should be asking to uncover what is planned for the future? I don’t want to be a UX team of one for the long-term.
Global Service Jam is happening all over the world this weekend (43 countries, 95 cities and counting). LA is having a mini-jam this Saturday. This is a great opportunity to work with people of various backgrounds (architects, industrial designers, artists, customer service experts) as well as to learn new techniques for brainstorming, idea generation and rapid prototyping. If you were ever curious about service design, this is your chance to explore it first-hand. Bonus: Breakfast and lunch will be provided.
James Kalbach and I are going to
present an overview of our four one-day UxFest courses that will be running in
London from 13-16 March (some of the courses will be available elsewhere, too –
Brussels and at the CHI 2012 conference in Austin Texas. See http://www.syntagm.co.uk/design/schedule.shtml
for full details).