Just wanted to share this for any interested in studying interaction design, service design, or social enterprise: Domus Academy is offering two 50% scholarships to their Master in Service Design (starting Sept 2011).
I'm already enrolled in the program and would love to study along with other talented folks. This competition brief in specific addresses one of the core reasons I'm interested in designing services, how can we design systems that encourage sustainable behaviors? If these sorts of topics interest you, take a gander.
I have been working with a few companies now on designing services, and particularly assisting them with the transfer from brand strategy to service experience. All of the companies I know of, have reasonable but traditional brand strategy documents (text and ppt) and traditional design handbooks (text, images, logos, fonts).
I am working on developing tools to assist with touchpoint innovation for the design of services. It seems strange, but the touchpoint term has become central to service design and I can't find much research on the area at all. Can anyone help me?
I am looking for academic research, the kind that is to be found at conferences, in journals and books without pictures. Anything referring to, analysing, mapping, discussing, designing or measuring touchpoints is of interest.