Hi all - I know some of you can't bear the term service design, but I also know many of you (like me) find it very much akin to your IxD or UX work. I could do with some help spreading the word on a collaborative online project I'm running based on a series that we have done over annually called Creative Waves.
I am doing an impossible research. Currently I am trying to find out how all the different telecom self-service portals work. As it's almost impossible for me to be a customer for all mobile carrier (around the world), I am asking the community to help.
This thread can act as a resrouce gathering for pattern study in telecom self-service. (if we manage to gather enough screenshots) I think this would be benefitial to everyone as this is not just a portal, not just a website, but more of a service design on the web.
I am working on an event in San Francisco called "Forces for Good: Activism + Interaction"
This event will be in conjunction with Design Week SF and is centered around showcasing interaction/product/web/ work from folks who are using their design skills to convey a large socio-political message or to provoke positive social change. We want to have a eveneing event and then follow up with a weekend workshop of a multi-disciplinary collaborative design-a-thon.
Some great examples I know of are:
I know there is a lot of debate as to whether service design is not just IxD. I don't are (anymore). The reality is that even IxD is an emergent cross-disciplinary field that at earlier points in its history could be totally confused for previously existing design disciplines and engineering practices. But considering the size and breadth of this community with various affinities it is clear as Morpheus said, "We are here." That's sorta how I see Service Design (they need an abbreviation; is SD good enough? for now it will be).
Yogi Berra said, “You can observe a lot from watching.” Over the
last several years, a unique set of students has been challenged to
think about design for healthcare services. In my role as a professor
at Carnegie Mellon I had the opportunity to observe their work and it
offered many insights into design, design thinking, and just how big
the healthcare service challenge is. In my new role in Microsoft’s FUSE
lab I’m looking at the future of social experience.