survey nps sus net promoter usability survey

7 Nov 2011 - 7:49pm
0
bojcampbell
2010

Large scale survey: SUS, NPS or ...?

I have an opportunity to survery a very large number of users before the release of a new version in January. I was considering using the net promoter survey but then read some articles that were critical of NPS. The release is on a particular page of a web app and will grab the users while using that specific tool. I've used SUS in the past but typically with internal users that are not critical enough.

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