Usability is an important aspect to be looked at for making any system achieve its ROI and to give its users an ‘experience’ that will help foster a better culture in the organization. As the ultimate target of any system is to establish change management and to promote organizational innovation via modifying the behaviour or culture of the people in the organization, it becomes imperative that aspects of usability are engrained into the goals and processes of the organization.
Hi everyone, I'm looking for some feedback on a model I'm building to explain the complexity of experience design. My theory is that in the communication business, we're all experience designers and that we come at that from different disciplines. To build the best experiences, we have to have time and space for collaboration. Nothing groundbreaking, but I'd like to bring some different teams together around a common goal.
I've got some feedback from people outside the field, but I'd really like to know what you think. The diagram and comments I've recieved so far are here: