I had a very interesting conversation with a customer who insisted that
their [very well documented] 'business process' was wholly separate from any
human or system interaction. On further investigation I found notable
evidence of human involvement.
This is a common 'traditional' attitude in the manufacturing and automotive
sectors as their is an historically, well defined supply chain. IT plays a
fundamental role in that supply chain and tends to rely heavily on a
pre-defined business process i.e. well established mainframe applications,
that are undergoing change to increase productivity.