Discussion Archive: January 2008

11 Jan 2008 - 1:22pm
8 years ago
9 replies
Shaun Bergmann

ATM machines

I hope I am not alone in finding at least some level of frustration with
just about every iteration of ATM interfaces installed from just about any
financial institution.

What are some of the major changes you'd like to see in them?
I have a few suggestions:

1. If there is going to be some sort of additional surcharge for using the
bank machine, and you need to prompt the user to answer YES or NO to their
submission of $2.00 for the convenience, then do so near the beginning of
the process.

11 Jan 2008 - 10:28am
8 years ago
7 replies
Murli Nagasundaram

Tata Nano vs. OLPC/XO

On Jan 10, Ratan Tata, patriarch of the Tata conglomerate in India
unveiled what is billed as the least expensive car in the world, the
Nano. Not a very original name, but the story behind the car is quite
fascinating. Here is an interview with Ratan Tata about how the
project was initiated and how the design evolved.


I bring this up to compare and contrast with the XO project.

11 Jan 2008 - 10:16am
8 years ago
2 replies
Jeff Stevenson

live chat best pratices

Is anyone here aware of any research regarding best practices for
implementing live chat on the web? I'm also interested in hearing
well-reasoned opinions and seeing examples.

For example, I've visited several sites that automatically open a live chat
window if the user has been inactive on a page for over a certain length of
time. To me, this seems like a poor experience for a couple of reasons. I
think most users like to research online because it offers time, privacy,
and quietness. On the web, there are no sales people popping up to ask if
you need any help.

11 Jan 2008 - 8:58am
Adrian Howard

Agile/UX conference info (was Prototyping with Adobe CS3)

On 10 Jan 2008, at 14:38, Michael Tuminello wrote:

> For me, I can't say that it does very much. That's part of the
> reason I'm headed down to interaction 08 - for the agile/uxd workshop.

On the subject of conferences...

The Agile 2008 Conference <www.agile2008.org> (Toronto, Aug 4-8) this
year has a User Experience stage.

11 Jan 2008 - 4:35am
Darek Paciorek

Online courses/education


A quick search through the archives IxDA discussion list hasn't provided me
with what I was looking for, so here is a question for you.

Do you know something about good IxD online courses/education?

Thank you


11 Jan 2008 - 3:10am
8 years ago
1 reply

Silicon Valley IxDA Meeting, Wednesday, January 16, at Google Mountain View

Please join us at the next Silicon Valley IxDA meeting, on Wednesday,
January 16, 2008. Jonathan Arnowitz and Michael Arent will give a talk on

Effective Prototyping
Jonathan Arnowitz and Michael Arent

Who ineffectively prototypes? Unfortunately, we all do. The current state of
the art of prototyping relies heavily on serendipity. How can you take a
more strategic view of prototyping?

10 Jan 2008 - 9:26pm
Pawson, Mark

F2F in Calgary

I have been on the IXDA group for over a year now and I suspect there
are at least two of you who are in the Calgary area. If you are out
there and would like to meet email me off list.


10 Jan 2008 - 6:16pm
8 years ago
1 reply
Susan Johnson

; Looking for feedback on Web 2.0 Conference

Web 2.0 is a frequent focus of discussion with our clients.

10 Jan 2008 - 2:58pm
8 years ago
5 replies
Celeste Cefalu

Widget Awareness

Hi All,

I'm designing a page that allows the user to add a widget to their blog,
facebook, iGoogle accounts (via ClearSpring widget platform.) I'm wondering
if anyone has any experience or insight into the public's general awareness
of widgets.

As a self-proclaimed geek, I am familiar with the "what is a" and "how to
deploy a" widget, but I'm not sure how ubiquitous widgetry has become.

Question is, how far to delve into explanation before allowing the user to
choose to add? Instinct tells me to make it clear to increase participation.



10 Jan 2008 - 12:58pm
8 years ago
2 replies
Dan Saffer

iPhone Story in Wired


Read the bit about the development phase:

"Yet here, in Apple's boardroom, it was clear that the prototype was
still a disaster. It wasn't just buggy, it flat-out didn't work. The
phone dropped calls constantly, the battery stopped charging before it
was full, data and applications routinely became corrupted and
unusable. The list of problems seemed endless.