Discussion Archive: June 2009

Interviewing sales teams and customer call centers for project research

In planning a new website for a client, I'll get the chance to
observe their call centers and sales process in addition to
interviewing the company's representatives.

I am developing lists of questions to use when interviewing these
teams, and I thought I'd ask for your input.

I can't get too specific about the client, so at a high level, what
topics would you try to cover when interviewing the following teams?

1) Inbound sales call center
2) Customer support call center
3) Face-to-face sales representatives
4) Sales manager
5) Customer support manager

[JOB]-Design researcher at Visual Culture Lab SUPSI

The University of Applied Sciences and Arts of Southern Switzerland
(SUPSI) is advertising a job vacancy at the Department of Environment,
Construction and Design for the Laboratory of Visual Culture in Lugano-
Canobbio: Researcher at full employment.

Candidates are requested to hold experience in research in the field
of Design.

Tasks
In the field of research at the Laboratory of Visual Culture:
– Enhance the research activities together with the head of the Design
and Technology field
– Develop a documentation and archive as a base for the lab’s research
activi

IxDA website project: it\'s a go!

Dear IxDA community & those who care about us,

Firstly, THANK YOU again to all the IxDA supporters from around the
globe who contributed financially during our recent fundraising
drive. IxDA garnered $15,813, over half-way towards our ambitious
goal of $30,000 to support the IxDA.org website redesign project
(code-named Conan).

Some folks have been wondering if the Conan project will be able to
continue despite not reaching our fundraising goal. I'm happy to
announce that the project is very much a GO! The fundraiser was not
the determining factor for this project.

Teaching IxD through design challenges: Which challenges?

Hi all,
I am interested in teaching interaction design through problem
setting. I've seen a lot of books with titles like "Programming
challenges" and it makes a lot of sense to learn programming through
hands-on problem solving. I consider that the same is true of
Interaction Design.

That being the case, my questions are:

1. What graded list of problems or challenges would constitute part
of a good IxD course?
2.