The title says it all really ; )
I read a few threads on IxDA about the process of creating personas and using a modelling / plotting method to understand competencies etc, and I was wondering if anyone could recommend any "excellent" books on this topic.
Also, any recommendations on books for creating scenarios as a follow on process would be helpful as I'm looking for some linkage tools and processes in this area e.g. Research > Personas > Scenarios > Metal Models
Many thanks,
Chris