Discussion Archive

11 May 2009 - 11:34am
0
6 years ago
6 replies
Terms:
Stephanie Hom
2009

Examples of Good Customer Support Sites

When users can't find the help they need contextually and land on a
customer support site, how can we create a good experience for them?

I've been looking at:

Adobe
http://www.adobe.com/support/

Apple
http://www.apple.com/support/

Amazon
http://tinyurl.com/2wwact

Does anyone have examples of effective customer/technical support
sites?

I'm interested in best practices on surfacing relevant help
topics/tools to users so they can self-serve with ease.

Thanks!

28 Dec 2006 - 9:43am
0
2 years ago
31 replies
Terms:
Wunderlich, Judith
2006

Best schools for HCI degrees?

Hello group!

I¹d love to hear your opinions about the best universities today teaching
Human-Computer Interface or similar.

Thanks!

Regards,

Judi Wunderlich
Director of Recruiting

A Q U E N T
8410 W. Bryn Mawr, Suite 600, Chicago, IL 60631
Phone: 773 695 9564
www.aquent.com

31 Dec 2008 - 5:57pm
0
6 years ago
8 replies
Fred Beecher
2006

Research Frameworks - Definition, Examples & Creation?

Hi all,
This idea of the "research framework" has really gotten stuck in my mind
since we began altering our process here at Evantage. But here's the
problem... I don't have a specific definition of what exactly this means. So
I've made one up:

Research Framework: A collection of things to ask & things to observe in
particular contexts, along with contextually appropriate techniques for
doing so.

7 Mar 2008 - 1:54pm
0
7 years ago
14 replies
Jack L. Moffett
2005

iPhone SDK

So, are any of you excited by the opportunities offered by the SDK
announcements yesterday? Having access to multi-touch, gestures, the
accelerometer, and location-based services—the possibilities for
innovative, or at least unique/interesting/fun interactions has me
salivating. I know nothing about Objective-C, but I sure am tempted
to get my feet wet.

Jack

Jack L.

3 Feb 2014 - 8:50pm
0
1 year ago
3 replies
Spandana.J
2014

Best Colleges to do Masters in Human Computer Interaction in USA..

Hello,

I want to do Master's in Human Computer Interaction for Fall 2015. I need some suggestion to choose best college and how the portfolio requirements are.

Thank you.

24 Jan 2008 - 8:06pm
0
7 years ago
57 replies
Demers, Scott
2007

Differnce between user interface and interaction design?

Hi, Folks -

Just curious how some of you would differentiate an interaction designer
from a user interface designer? Apologies if it's been discussed to
death before. Looked quickly on the discussion archive and didn't see
anything.

Cheers,

Scott DeMers

9 Jul 2008 - 3:25pm
0
7 years ago
32 replies
Terms:
Steven Chalmers
2007

"Confirm password" field - Superfluous?

I have a design for a new user registration form in which I am proposing to
not use a "Confirm password" field and would like your feedback on this
decision.
The form will have 4 fields, all of which are required:

1: User name (This will be supplied to the user prior to their using this
form)
2: Password
3: Hint question
4: Hint answer

The form also has some explanatory text that describes the use of the hint
question and answer which is that the pair of fields will be used when the
user forgets their password.

27 Oct 2006 - 6:43am
0
8 years ago
21 replies
Terms:
Soo Basu
2005

email address as username

Hi
I'm reviewing a web based blogging service. Currently on sign up, the
user has to enter a username, a display name and an email address. I
suggest that that username be replaced by the user's email address.
(from any email, say yahoo, gmail, hotmail, rediffmail, etc)
How would this impact the security of the product?

12 May 2010 - 12:49pm
0
5 years ago
11 replies
kbnova
2009

Best practices for designing Terms and Conditions/Customer Agreement Interactions

I'm looking for any research or information on best practices for designing interactions where users have to accept some legal terms and conditions.  For instance - what are the advantages/disadvantages of presenting terms to the side of the main form vs. below or in a pop-up?  Or - if the terms are going to be in a scrolling window, are there any guidelines about how big that window should be?  How many lines should show at once relative to length of the whole agreement?

16 Mar 2007 - 11:35am
0
8 years ago
19 replies
jrrogan
2005

Good examples of IVR, (Interactive voice response), Interaction Design Standards

I'm working on an IVR project and was wondering what were the best
Interaction Standards/ Guidelines which IxD'ers have used, to create
successful IVR solutions.

The IVR project I'm working on comprises many functions for multiple roles,
and is supposed follow standards and be very simple, forgiving and easy to
use, all with touch pad technology.

Others IVR project experience would be interesting to hear, no pun intended
;)

Thanks,

Rich