Discussion Archive

11 May 2009 - 11:34am
0
7 years ago
6 replies
Terms:
Stephanie Hom
2009

Examples of Good Customer Support Sites

When users can't find the help they need contextually and land on a
customer support site, how can we create a good experience for them?

I've been looking at:

Adobe
http://www.adobe.com/support/

Apple
http://www.apple.com/support/

Amazon
http://tinyurl.com/2wwact

Does anyone have examples of effective customer/technical support
sites?

I'm interested in best practices on surfacing relevant help
topics/tools to users so they can self-serve with ease.

Thanks!

31 Dec 2008 - 5:57pm
0
7 years ago
8 replies
Fred Beecher
2006

Research Frameworks - Definition, Examples & Creation?

Hi all,
This idea of the "research framework" has really gotten stuck in my mind
since we began altering our process here at Evantage. But here's the
problem... I don't have a specific definition of what exactly this means. So
I've made one up:

Research Framework: A collection of things to ask & things to observe in
particular contexts, along with contextually appropriate techniques for
doing so.

28 Dec 2006 - 9:43am
0
3 years ago
31 replies
Terms:
Wunderlich, Judith
2006

Best schools for HCI degrees?

Hello group!

I¹d love to hear your opinions about the best universities today teaching
Human-Computer Interface or similar.

Thanks!

Regards,

Judi Wunderlich
Director of Recruiting

A Q U E N T
8410 W. Bryn Mawr, Suite 600, Chicago, IL 60631
Phone: 773 695 9564
www.aquent.com

27 Oct 2006 - 6:43am
0
9 years ago
21 replies
Terms:
Soo Basu
2005

email address as username

Hi
I'm reviewing a web based blogging service. Currently on sign up, the
user has to enter a username, a display name and an email address. I
suggest that that username be replaced by the user's email address.
(from any email, say yahoo, gmail, hotmail, rediffmail, etc)
How would this impact the security of the product?

24 Jan 2008 - 8:06pm
0
8 years ago
57 replies
Demers, Scott
2007

Differnce between user interface and interaction design?

Hi, Folks -

Just curious how some of you would differentiate an interaction designer
from a user interface designer? Apologies if it's been discussed to
death before. Looked quickly on the discussion archive and didn't see
anything.

Cheers,

Scott DeMers

18 Apr 2010 - 1:56am
0
6 years ago
4 replies
Minal
2010

List of Masters program in HCI in California state

Hey guys!

I am a bachelor of fine arts (Visual Communication and Applied art) from India. I have been working in the field for e-learning from past 6+ years. I am now planning to take up the masters degree in HCI.

13 Jan 2009 - 1:19pm
0
7 years ago
12 replies
Terms:
Kordian Piotr Klecha
2008

Proper layout of article

Articles consist of typical elements: heading, lead, main text and photo(s);
usually there is also some box with "inform a friend", "rate the article",
comments and so on.

I am looking for a studies focusing on this topic: proper web-article
layout.

We are discussing proposed layout of articles in new site; designer's
proposition looks like this one:

http://wiadomosci.wp.pl/kat,1355,title,Narasta-konflikt-Rosja-Ukraina-gazu-jak-nie-bylo

9 Jul 2008 - 3:25pm
0
7 years ago
32 replies
Terms:
Steven Chalmers
2007

"Confirm password" field - Superfluous?

I have a design for a new user registration form in which I am proposing to
not use a "Confirm password" field and would like your feedback on this
decision.
The form will have 4 fields, all of which are required:

1: User name (This will be supplied to the user prior to their using this
form)
2: Password
3: Hint question
4: Hint answer

The form also has some explanatory text that describes the use of the hint
question and answer which is that the pair of fields will be used when the
user forgets their password.

12 Jun 2007 - 3:17pm
0
2 years ago
7 replies
oliver green
2006
10 Feb 2009 - 3:53am
0
7 years ago
14 replies
Batyah Rubin
2009

Interaction Designer vs User Experience Designer vs User Interface designer

Hi,

Can anyone tell me the difference between these three titles:

- Interaction Designer
- User Experience Designer
- User Interface designer

Thanks,
Batyah Rubin
Freelance User Interface Designer
Israel