Discussion Archive

31 Dec 2008 - 5:57pm
0
7 years ago
8 replies
Fred Beecher
2006

Research Frameworks - Definition, Examples & Creation?

Hi all,
This idea of the "research framework" has really gotten stuck in my mind
since we began altering our process here at Evantage. But here's the
problem... I don't have a specific definition of what exactly this means. So
I've made one up:

Research Framework: A collection of things to ask & things to observe in
particular contexts, along with contextually appropriate techniques for
doing so.

11 May 2009 - 11:34am
0
7 years ago
6 replies
Terms:
Stephanie Hom
2009

Examples of Good Customer Support Sites

When users can't find the help they need contextually and land on a
customer support site, how can we create a good experience for them?

I've been looking at:

Adobe
http://www.adobe.com/support/

Apple
http://www.apple.com/support/

Amazon
http://tinyurl.com/2wwact

Does anyone have examples of effective customer/technical support
sites?

I'm interested in best practices on surfacing relevant help
topics/tools to users so they can self-serve with ease.

Thanks!

19 Aug 2005 - 2:41pm
0
10 years ago
4 replies
Chaniya Suebsanguan
2005

Usability on "The Fold"

Hi everyone,

I'm doing research on the new "fold" for my company website. The
latest article from Jakob Nielsen looks at Scrolling and Scrollbars
<http://www.cre8asiteforums.com/redirect/jump.php?url=lmth.11705002%2Fxo
btrela%2Fmoc.tiesu%2F%2F%3Aptth> , and appears to make some good points
about how poorly designed scrollbars can frustrate uses, create
accessibility challenges, and cause people to miss information.

28 Dec 2006 - 9:43am
0
3 years ago
31 replies
Terms:
Wunderlich, Judith
2006

Best schools for HCI degrees?

Hello group!

I¹d love to hear your opinions about the best universities today teaching
Human-Computer Interface or similar.

Thanks!

Regards,

Judi Wunderlich
Director of Recruiting

A Q U E N T
8410 W. Bryn Mawr, Suite 600, Chicago, IL 60631
Phone: 773 695 9564
www.aquent.com

27 Oct 2006 - 6:43am
0
9 years ago
21 replies
Terms:
Soo Basu
2005

email address as username

Hi
I'm reviewing a web based blogging service. Currently on sign up, the
user has to enter a username, a display name and an email address. I
suggest that that username be replaced by the user's email address.
(from any email, say yahoo, gmail, hotmail, rediffmail, etc)
How would this impact the security of the product?

24 Jan 2008 - 8:06pm
0
8 years ago
57 replies
Demers, Scott
2007

Differnce between user interface and interaction design?

Hi, Folks -

Just curious how some of you would differentiate an interaction designer
from a user interface designer? Apologies if it's been discussed to
death before. Looked quickly on the discussion archive and didn't see
anything.

Cheers,

Scott DeMers

12 May 2010 - 12:49pm
0
6 years ago
11 replies
kbnova
2009

Best practices for designing Terms and Conditions/Customer Agreement Interactions

I'm looking for any research or information on best practices for designing interactions where users have to accept some legal terms and conditions.  For instance - what are the advantages/disadvantages of presenting terms to the side of the main form vs. below or in a pop-up?  Or - if the terms are going to be in a scrolling window, are there any guidelines about how big that window should be?  How many lines should show at once relative to length of the whole agreement?

18 Apr 2010 - 1:56am
0
6 years ago
4 replies
Minal
2010

List of Masters program in HCI in California state

Hey guys!

I am a bachelor of fine arts (Visual Communication and Applied art) from India. I have been working in the field for e-learning from past 6+ years. I am now planning to take up the masters degree in HCI.

9 Apr 2009 - 2:14pm
0
7 years ago
4 replies
chip trout
2009

UX Roadmaps

I manage a small UX team within the Product department of a .com. As
part of the overall company strategy each department leader has been
tasked with creating a (gulp) 5 year road map of their respective
departments. I'm not a business school grad and have only seen road
maps and have never created one. Has anyone out there done such a
thing for a UX group and if so do you have any advice or resources
that might help me out.

I would appreciate any feedback.

Thanks,
Chip

2 Oct 2009 - 10:48am
0
6 years ago
5 replies
Terms:
Brian Mila
2009

Defining a UX vision

Does anyone have any samples of a good UX vision statement? Everyone
talks about how important it is to have a good UX vision, but I
can't find anything that defines exactly what a "good UX vision"
is. I've been trying to develop one from scratch and I'm not sure
how it should be structured or what it should contain. Should it
contain specifics like "we need a dedicated UX group in our company
that all our design teams can use"? I don't want it to be
product-centered, because we build a whole range of applications.