Discussion Archive

11 May 2009 - 10:34am
0
5 years ago
6 replies
Terms:
Stephanie Hom
2009

Examples of Good Customer Support Sites

When users can't find the help they need contextually and land on a
customer support site, how can we create a good experience for them?

I've been looking at:

Adobe
http://www.adobe.com/support/

Apple
http://www.apple.com/support/

Amazon
http://tinyurl.com/2wwact

Does anyone have examples of effective customer/technical support
sites?

I'm interested in best practices on surfacing relevant help
topics/tools to users so they can self-serve with ease.

Thanks!

9 Jul 2008 - 2:25pm
0
6 years ago
32 replies
Terms:
Steven Chalmers
2007

"Confirm password" field - Superfluous?

I have a design for a new user registration form in which I am proposing to
not use a "Confirm password" field and would like your feedback on this
decision.
The form will have 4 fields, all of which are required:

1: User name (This will be supplied to the user prior to their using this
form)
2: Password
3: Hint question
4: Hint answer

The form also has some explanatory text that describes the use of the hint
question and answer which is that the pair of fields will be used when the
user forgets their password.

10 Jul 2008 - 10:27am
0
6 years ago
7 replies
Marty DeAngelo
2007

Marking Required vs. Optional form fields

When creating a form, do you feel that it is more advantageous to mark
the required fields, even if they are in the majority? I ask because
I'm working on some guidelines for a client, and there is some debate
about which way to go with this. After reading Luke Wroblewski's book,
"Web Form Design: Filling In the Blanks", I have to agree with his
sentiment about indicating the MINORITY of the form elements:

FROM 'Web Form Design': "Many times there actually are
good reasons for indicating what is required when updating or creating a
record online.

9 May 2008 - 11:16am
0
Pieter Jansegers
2008

Which are the best microblog features ?

I like Twitter, but I don't think it is already an ideal service ...

Some microblogs worldwide

This list is a personal choice and based on three criteria: ease of
operability, quality of service and experienced functional up-time.

general
http://twitter.com
http://jaiku.com
http://pownce.com
http://yelago.com
http://beemood.com
http://yonkly.com

Chinese
http://fanfou.com<

3 Feb 2014 - 7:50pm
0
19 weeks ago
3 replies
Spandana.J
2014

Best Colleges to do Masters in Human Computer Interaction in USA..

Hello,

I want to do Master's in Human Computer Interaction for Fall 2015. I need some suggestion to choose best college and how the portfolio requirements are.

Thank you.

30 Apr 2009 - 10:51pm
0
5 years ago
6 replies
Steve Baty
2009

Books or articles that cover analysis of user/design research data well.

I put the call out yesterday via Twitter and thought I'd try to tap into the
IxDA community for more assistance... I'm looking for examples of texts -
books or articles (printed, journals, blogs, online magazines) - I'd happily
accept presentations - that provide good coverage of analysis of research
data.

19 Aug 2005 - 1:41pm
0
9 years ago
4 replies
Chaniya Suebsanguan
2005

Usability on "The Fold"

Hi everyone,

I'm doing research on the new "fold" for my company website. The
latest article from Jakob Nielsen looks at Scrolling and Scrollbars
<http://www.cre8asiteforums.com/redirect/jump.php?url=lmth.11705002%2Fxo
btrela%2Fmoc.tiesu%2F%2F%3Aptth> , and appears to make some good points
about how poorly designed scrollbars can frustrate uses, create
accessibility challenges, and cause people to miss information.

12 May 2010 - 11:49am
0
4 years ago
11 replies
kbnova
2009

Best practices for designing Terms and Conditions/Customer Agreement Interactions

I'm looking for any research or information on best practices for designing interactions where users have to accept some legal terms and conditions.  For instance - what are the advantages/disadvantages of presenting terms to the side of the main form vs. below or in a pop-up?  Or - if the terms are going to be in a scrolling window, are there any guidelines about how big that window should be?  How many lines should show at once relative to length of the whole agreement?

1 Feb 2010 - 9:03pm
0
4 years ago
55 replies
Richard Carson
2010

Sketching before the Wireframes

Hi Folks,

I wanted to ask around on the process of creating wireframes for designing mobile applications. In creating these wireframes, should I work on paper before actually hopping into a drawing program to lay out these wireframes? I believe working on paper is faster and easier before laying out the wireframes for a project. However, the company I am working with, might be wondering if I am wasting my time. That I should be doing wireframes within the drawing program. What are your suggestions and thoughts on this issue?

16 Sep 2014 - 8:17am
0
14 weeks ago
0 replies
Erik Dahl
2008

Midwest UX Regional Conference, October 23-25, 2014

Hi all,

On October 23-25, 2014 we will be holding the 4th annual Midwest UX regional conference in Indianapolis, IN. There are still some tickets available, but they are moving quickly.