I am being given the opportunity to visit a client of our software to
do some user research. I have never been on site with any of our
clients before.
At this client we have 3 user groups two who do different tasks and
one super user who can do everything plus config.
I only have five maybe six hours depending on flights being on time
etc.
We have full access to both groups all day but I would like to send
them some sort of schedule so they are not just sitting around
waiting on us.
Goals:
1. Understand the users and how they use the software.
2. Uncover any pain points.
3.