Discussion Archive

6 Jul 2007 - 11:27am

How useful is this - HFI-Certified UsabilityAnalyst?

I direct several seasoned UCD practitioners, none of whom are HFI-certified.
Elsewhere in my company, another UCD group focuses on specific types of
apps, and they are almost all HFI-certified.

The biggest difference I have seen in comparing their work to ours is
consistency in deliverables, methods and terminology (theirs, not ours =]).
As far as end results (are things more usable after engagements?), we both
perform about the same (see reasons below).

Aside from the cost of certification, I haven't seen any big negatives to

12 Jul 2006 - 7:40pm
Jay Morgan

Is there an interactive newspaper (late and technical)

Getting technical:
A newspaper - the paper one - has an editorial board, ombudsman, and staff
writers. This organization matters like a design team structure matters -
it determines the work they do and what they're capable of.
NYTimes and other traditional papers preserve this staff and publish online
with minor adjustments to the traditional format.
Google News is a news source, not a newspaper.
The Kansas paper mentioned before, Lawrence Journal-World at www.ljworld.com,
is a newer example that seems to have a board and writers that are local.

1 Oct 2004 - 8:17am
Dan Brown

Best Practices for Customer Service

Our client has asked us to redesign the customer service section of
their Web site. Contained therein are FAQs, contact information, and
product-specific help.

Is anyone aware of any published best practices for Web-based help
areas or customer service areas?

-- Dan

Dan Brown ~ brownorama at gmail.com ~ (301) 801-4850

Nikhil paul

itsme EMULATOR online now - Evaluate!!

Hi everyone

I have already shared couple of phases of the design and development
process of the itsme project with you all from the very start to the
concept evaluation.

Now is the itsme EMULATOR.

We recently launched the emulator online.The first piece of software
that incorporates the concept behind itsme (the metaphor, “stories
and venues”) waiting for you to be explored.

11 Jun 2008 - 12:12pm
6 years ago
14 replies
Jeffrey D. Gimzek

[PLUG] glassdoor.com goes live

As you guys may have noticed in the MSM and the blogosphere, the
project I have been doing IA, UX, UE, concepting, wireframing,
interaction design, logo design, naming, branding, graphics, interface
design and more for during the past year went live last night.

So what is it? Glassdoor.com is opening the doors to companies
everywhere by allowing anyone to find and anonymously share real-time
reviews, ratings and salary details about specific jobs for specific
employers — all for free.

24 Aug 2004 - 10:55am
10 years ago
1 reply
Franck Ferront

Organization maturity levels : Rate them !!


I'm currently working on some User centered design process definition
in order to install my position in the company product lifecycle.

I would like to use the Schaeffer organization maturity level scale
available in the book "Institutionalization of Usability"

0- Clueless
1- Piecemeal usability
2- Managed usability
3- Infrastructure
4- Staffing
5- Routine usability

Precisely, I want to highli

3 Nov 2007 - 11:58am
6 years ago
5 replies
Christopher Fahey

Do Engineers Understand UX documents?

On Nov 2, 2007, at 10:41 AM, Joseph Selbie wrote:
> I would love to see standardization also, but I don't expect it soon.
> Architecture has had 5 millennia to evolve some standards, software
> has had
> 5 decades :).

Agreed that we won't see it soon, but I don't agree that I would ever
love to see it.

As I've argued many times before (http://tinyurl.com/35gqm8),
standardization of design documentation in our business is in many
ways a sure-fire recipe for stagnation, especially if the product

19 Aug 2009 - 1:27pm
5 years ago
2 replies
Dan Saffer

[PLUG] Designing for Interaction, Second Edition

I'm very pleased to announce that the much-improved second edition of
Designing for Interaction will be available (in the US) on Friday, 21

The new edition features new chapters on design strategy, design
research analysis, brainstorming and design principles, and
prototyping and development.

19 Sep 2006 - 7:41pm
Elizabeth Bacon

Portland, OR: Tutorial on Using Scenarios to Drive Design

Hi folks,

I thought this event might be of interest to people on this list (with the
disclosure that there's some self-promotion involved here, too, this time):

CHIFOO Presents - October Tutorial
Saturday, October 21 - Using Scenarios to Drive Design

This half-day tutorial will teach students about the ways in which scenarios
are both a crucial conceptual design and vital communication tool for the
successful practice of interaction design.

5 May 2009 - 12:41pm
5 years ago
2 replies
Xinrong Ding

Conducting online survey: how to recuite the right people?

Dear all,

Lately I have setup a survey on surveyMonkey.com
But then I immediately ran into the problem of get response.
It's already a week past, I got only one response.
Can any of you share some insights of promoting online survey? Any

Thanks in advance.