Discussion Archive

4 Jan 2008 - 9:03am
Caroline Jarrett

Designing great user experiences for Products:References, resources, books, discussion threads, websites etc

From: "Timothy Yeo" <timyeo at gmail.com>

: I've spent the last 4 years working in the user experience field for
websites and mobile phone interfaces.

17 Nov 2009 - 3:23pm
4 years ago
9 replies
Catriona Lohan-...

Survey design

I'm in the process of designing a survey for existing users of
consumer food site but don't have a lot of time to design it. Most
likely I will use survey monkey unless anyone has a better suggestion.

Can anyone point me to best practices for quick online survey design?

Many thanks


Sent from my iPhone

27 Jun 2006 - 9:33pm
Bryan J Busch

discuss Digest, Vol 33, Issue 27

On Jun 27, 2006, at 3:23 PM, Michael Tuminello wrote:

> Does anyone know where I can find a non-GPL'd emoticon set? I'm
> looking for something to use in a product. Happy to pay for use, but
> paying to create from scratch looks to be prohibitively expensive.

I'm a big fan of the "Silk" set found at famfamfam.com (http://
www.famfamfam.com/lab/icons/silk/). They're licensed under Creative
Commons ("you may use it for any purpose, and make any changes you

5 Jan 2008 - 4:58am

Dell (and Others) Trying to Catch Up with Apple's Style

Interesting read: - http://www.macrumors.com/2008/01/04/dell-and-

"At Dell, in 2001, some were even lobbying for the elimination of the
Design Director job as it was seen as "unnecessary". At the time,
Dell only employed 6 designers, but this number has been increasing
in recent years and is up to 90 as of today."

"Design is expected to take center stage at the Consumer Electronics
Show (CES) which kicks off this Sunday in Las Vegas, NV.

28 Aug 2007 - 8:02am
Faith Peterson

Wherefore design [WAS Prioritizing design in successful, legacy applications]

Russell thought some of you gentle listfolk might wish to comment on
one/more of these themes from a comment I posted over at his blog reacting
to the question of software design's value, especially if designers slow
down application developers. I'm looking forward to reactions.

1. design and "handy-ness" of software tools

2. design as communication

3. design, speed, and trust


18 Jul 2009 - 5:11pm
4 years ago
4 replies

Online customer service saves call center costs?

I assume you mean automated systems, not paying someone to answer
emails versus answering the phone.

It comes down to implementation. But don't expect more than a 10%
drop overall. And that is if you've done really well.

There are a lot of reasons for this, but the primary one is that if
you answer every possible issue on the site, it becomes hard to find
the right answer. And if you only answer the big ones, you still get
all the questions you didn't answer.

On top of this, there are many reasons someone needs to talk to a
real person.

20 Nov 2003 - 3:35pm
Dave Malouf

ADMIN: Reminder to trim postings

I know I am a committer of this foul, but I have been reminded that it is
proper ettiquette to try to trim your postings when you reply to use only
those aspects of the previous posts that you are directly responding to.

This has a huge benefit for those ...
1. using the digest version
2. working on slower machines
3. working on mobile devices
(I have felt this one in particular on my palm-based phone)
4. others I forgot to mention

But please! do not take this in any way to mean ... please be quiet.
the discussion has been great and amazingly informative. I love it!

-- dave


8 Apr 2009 - 10:19am
5 years ago
3 replies
Marty DeAngelo

Collaborative Review Routing

Right now, one of my teams is trying to find the most efficient method
of routing a document or site for review. The big items on the agenda
are the Design, Content and UX aspects. Right now, those are three
different documents (comps, manuscript and IA Doc), but are trying to
find a way to either:

a) combine them into a single document -- and/or --
b) Find a way of adding version control into the docs to track

Has anyone found collaborative tools that will allow version control,
commenting AND combining the different aspects of the project

31 Mar 2006 - 10:24am

JOB: Interaction Designer at Crispin Porter + Bogusky in Miami, FL

Seeking Interaction Designers at Crispin Porter + Bogusky

Crispin Porter + Bogusky is seeking some of the most knowledgeable,
innovative Interaction Designers in the world for it's growing interactive
department. Candidates must have sound fundamentals in Information
Architecture, but must also have a fresh enough design sense to keep all
UI's and user experiences innovative while maximizing usability. The
ability to clearly and succinctly communicate your ideas/decisions/reasoning
to a non-technical audience is vital.

13 Dec 2005 - 7:16pm
Nancy Falkenburg

Senior User Interface Designer (relo provided): Intuit (Mt. View, California)

Please reply to: nancy_falkenburg at intuit.com

*Relocation benefit provided*
Location: Mountain View, CA
Position title: Senior User Interface Designer

Primary Responsibilities:
- Provide desktop and web application interface designs and/or design
consulting on teams from concept development through delivery.
- Define and design new products in new markets as well as incremental
re-work of current desktop and Internet-based products.