Discussion Archive

23 Jun 2008 - 11:19am
Gretchen Denton

IxDA Curriculum (Was: Importance of MastersDegree for IxD Professionals)

After reading the thread on higher education, I went to the HFES.org
website to find a local University and inquire about their Human Factors

I thought you might be interested in the response I received from the

I think it is a great idea to pursue an advanced HF degree. Our program
was a very good one and would have been a good fit for you. But because
of the state budget cuts, FIU has decided to terminate our entire
department. So the program will not exist after next year.

14 Sep 2006 - 8:39am
Marc Resnick

CRM Usability


I have done some extensive work on CRM usability, including some full-day
short courses. I would be happy to send you some information.

24 Nov 2010 - 8:11am
Matt Nish-Lapidus

IxDA.org will be down for 15-30 minutes at 10AM MNT

Hi Everybody,

This is a notice to let you all know that there will be 15 - 30 minutes of downtime today in order to run some system updates. These updates will hopefully help the threading issues on the discussions, but we're not totally sure.

The site will be down from approximately 10AM MNT (12PM EST) to 10:30AM MNT.


Matt & the IxDA Board

12 Oct 2006 - 1:56pm
Josh Seiden

JOB: Designer Communicator, NYC, USA, Liquidnet, FT

Hello All,

Liquidnet has just announced two open reqs for FT staff in our Design Group.
The Design Group is a well-positioned strategic group within the

11 Apr 2005 - 6:39am
9 years ago
9 replies
Lada Gorlenko

Designs for a happy life

Toasters, clock-radios, vacuum cleaners - everyday devices, found in
everyday homes. So how do manufacturers make us buy more of what we
already have?

30 Jun 2009 - 9:14am
5 years ago
8 replies
Erin Lynn Young

Interviewing sales teams and customer call centers for project research

In planning a new website for a client, I'll get the chance to
observe their call centers and sales process in addition to
interviewing the company's representatives.

I am developing lists of questions to use when interviewing these
teams, and I thought I'd ask for your input.

I can't get too specific about the client, so at a high level, what
topics would you try to cover when interviewing the following teams?

1) Inbound sales call center
2) Customer support call center
3) Face-to-face sales representatives
4) Sales manager
5) Customer support manager

25 Mar 2008 - 5:45pm
Dave Malouf

[REMINDER] NYC Event: IxDA: 3/26, Voice Interaction Design

TOPIC: "Talking to a Machine" by Phillip Hunter, VP of application design
and development at SpeechCycle
WHEN: Wednesday, March 26th, 6:30 - 8:00 p.m.

WHERE: In lower Manhattan; full details provided on RSVP

RSVP: Send e-mail to nyc-rsvp (at) ixda (dot) org. In the subject line,
please include "RSVP for March 26 event".


Hate. Perhaps the strongest and darkest of our emotions. It pours out as
most people describe how they feel about interactive voice response (IVR)
systems. Why do people expect such a bad experience from these systems?

16 Dec 2009 - 12:19am
4 years ago
1 reply

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22 Jan 2007 - 1:13am
7 years ago
5 replies

General & Professional Liability Insurance

I’m an independent software usability consultant (sole proprietor, LLC).
One of my large clients requires me to have both General Liability and
Professional Liability Insurance in the amount of $1M each.

Any recommendations where to get this type of coverage for software

Theo Mandel, Ph.D.
Interface Design and Development, LLC

9 May 2012 - 2:45pm
2 years ago
3 replies

Resource/PM Tool Like Basecamp?

Hi All,

I am trying to manage design resources/assets and would very much like to use Basecamp.  However, due to security reasons, it's not an option for my group.  Does anyone know if there is open source software like Basecamp that can do the same or similar things for a team of 15 or so? I need the project based approach, as well, some type of PM functionality.

Thanks in advance!