Discussion Archive

13 Nov 2013 - 12:31pm

Guidelines for support documentation for apps

Hi Gurus!

I am currently starting to work on creating a pleasurable user experience for support documentation for an app. This app has versions that run on an iphone, android, mac as well as a windows OS. 

Are there any guidelines or specs for creating such documentation? 

Any light that you can shed on this will be very helpful.


13 Oct 2008 - 10:07am
Los Angeles IxDA

[EVENT] Just in time for Halloween, the IxDA Los Angeles & Almer/Blank present "Designing for Ghouls", Wednesday October 22nd 7-9pm

For our October event, IxDA Los Angeles invites you to a design contest of
sorts. In other words, we're having a Halloween party! Please come dressed
as your favorite website, application or device. There will be a prize for
the most cleverly designed costume. Additionally, we will be breaking into
small teams for a fun, Halloween-themed persona creation contest! If
costumes aren't your thing, the persona creation contest is another
opportunity for you to win a great prize!

Join us for a night of fun!

12 Oct 2005 - 11:17am
George Olsen

Silicon Valley Second Friday - Cancelled for October

I'm sorry to say that this month's Silicon Valley Second Friday is being

6 Dec 2005 - 1:03pm
Marc Rettig

Announcement: Fit Studios "Studio One" -- January 2006, San Francisco


I hope those of you who see this on several lists will forgive my indulgence
in cross-posting. My announcement is probably of most interest to those who
cross boundaries.

My company, Fit Associates, has scheduled the first of many one-week studio
experiences. It should have broad appeal for the cloud of people that
surrounds the work of "making the right thing well" -- understanding
customers, then working to guide product strategy and design by that

2 Nov 2005 - 4:30pm
10 years ago
4 replies
Jostein Magnussen

Guide to very complicated dialogue


We are working on a web-based solution that triggers a windows dialogue
which is very complicated and impossible to change. The user then have
to finish this dialogue to download and install a Key so that they can
access certain services later on. So, as usual we have to come up with
the best possible solution knowing that it will not be very usable.

To guide the users through the dialogue, they need help. We want to give
them the possibility to print out an instruction, open a demo etc. But
context specific help is best.

16 Jan 2008 - 10:38am
8 years ago
3 replies
Michele Marut

How do I send a Flash prototype to a small/non-pc screen?

We've been testing an interactive Flash prototype on a laptop.
This prototype uses the keyboard and some extra controls connected with USB.
We used foam core to block out the areas not used or seen.

Ideally, we would like to send the flash protoype to a small screen -
the size of many cell phone screens and test it in the plastic shell
of our hardware design.

How do I send a Flash prototype to a non-pc screen?
What type of screen and connections do I need?

Thanks very much!

Michele Marut

31 Jan 2005 - 8:29am
11 years ago
1 reply
Dave Malouf

Looking for review/recommendation on book

Does anyone have any feedback regarding this book?

Web Application Design Handbook : Best Practices for Web-Based Software
(Morgan Kaufmann Series in Interactive Technologies)
by Susan Fowler, Victor Stanwick

I'd be most appreciative.

-- dave

1 Nov 2007 - 10:10am
Chris Borokowski

Understanding Search Usability

Web site usability is task oriented, meaning that usability testing
measures the efficiency of how users (who fit a specific persona or
profile) complete a desired task. Testing is done one person at a time,
not as a group, and each participant's behavior and actions are
carefully observed and recorded. I have personally witnessed, countless
times, many participants say how beautiful they think a web site is and
subsequently never complete the desired task.

29 Nov 2006 - 12:03pm
9 years ago
3 replies
Lorne Trudeau

Flow Theory as applied to UI

Here's a very interesting game that applies some pretty unique UI
concepts to support a concept entitled "flow theory."

Flow theory [is] a psychological concept first developed by Claremont
Graduate University's Mihaly Csikszentmihalyi ... it mostly boils down
to impulsive, easy-to-understand gameplay that eliminates disruptions.
Nothing comes between the gamer and the experience -- no menus, no
tutorials, no prompts or instructions; most of all, no dying.




25 Sep 2012 - 1:34pm
IxDA Interactio...

IxDA Announces Adobe Typekit as a Sponsor of 2013 Interaction Design Awards

We’re excited to announce Adobe Typekit as one of this year’s 2013 Interaction Awards sponsors. Their generous support will help cover the costs of this year’s jury session in New York City, as well as the subsequent documentaries highlighting the winning work. Jurying will be held in November and the documentaries will debut January 2013, at this year’s Interaction Conference in Toronto.