Discussion Archive

28 Jun 2010 - 9:58am
6 years ago
3 replies
claudia borges

design of help files


I am looking for and thinking about what would a online help file need as interaction to be good help files.

Obviously in an ideal world, a system would not need help files if it is 'well design'. But experience tells even though a system is well designed, there is always people that of want to know more or would like to have more support to use the system.

What would you consider a good interaction for online help files? Do you have examples of good practices?

Thank you!


5 Mar 2011 - 7:14pm
5 years ago
7 replies
Shawn C

In-house design teams - what do you call yourselves?

I'm looking for ideas on what an in-house interactive/interaction/web design team should be called within a larger design group at a large (conservative) corporation. The designers will handle visual design, consult on interaction design best practices for applications, manage online campaigns, etc -- broad enough that I'm not sure that web design/interactive design/new media design really fit, but something like "Media Technology" or similar isn't right either. 

Any thoughts? 

thank you! 

10 Nov 2008 - 2:36pm
7 years ago
1 reply
Joel Tachau

How much setup information to give test participants

I'm preparing a usability test on a major redesign of an online
marketplace for manufacturing. Our customers are going to see major
changes to the way they source RFQs using our online app. I am planning
to go into the interviews without telling the participants what has
changed. There will be emails and online training before and after the
launch. However, we all know people usually skip over this material.

Would it be fair to give the participants a brief explanation about how
the process has changed?

18 Sep 2006 - 1:55pm
Robert Reimann

IxDA 2006 Board Retreat: Report to Our Membership

IxDA 2006 Board Retreat: Report to Our Membership

Dear Members of IxDA,

The IxDA Board and I have recently held our annual Board Retreat, and
I am very excited by the results! As you may have noticed, while
several of our local organizations (NYC, Portland, Sweden, and Pune,
to name a few) have been very active, IxDA global leadership has been
somewhat muted for the past 6-8 months.

5 Oct 2006 - 12:13pm
Michelle DeChen...

Seeking UI Writer Job Share for Microsoft Silicon Valley Customer Design Center

:: seeking UI Writer Job Share for Microsoft Silicon Valley Customer
Design Center ::

Come join one of the most exciting user experience teams at Microsoft -
a team whose day-to-day challenges include shaping the next generation
of Windows Live Mail, Contacts, Calendar, Toolbar, Mobile, TV, and more.
Our Silicon Valley Customer Design Center is seeking innovative,
talented, and creative Writers who are excited about delighting
customers in all aspects of their lives.

User Interface Writer - Job Share

UI writers develop the language that users see in an interface (all the
text o

23 Aug 2007 - 12:20pm
Elaine Garvey

JOB: User Experience Design Internship at SAP Labs, Palo Alto, CA

User Experience Design Internship
Business Process Renovation Team
SAP Labs, Palo Alto, CA, USA

Position Description
The Business Process Renovation Team (BPR) is a global initiative in
the office of the CEO at SAP, the world leader in business software.
We are sponsored directly by Hasso Plattner, co-founder of SAP and
visionary leader on design thinking in the enterprise software world.
BPR's mission is to define and implement innovations in technology and
experience for seamless support of new or improved business processes.
We specialize in fast innovation, incubation, and introduction t

27 May 2007 - 11:02am
Nancy Falkenburg

job: senior user researcher/ sf bay area/fte

This is a new vacancy within our customer experience design/research

12 Sep 2009 - 7:04pm
6 years ago
1 reply

Luxury Real Estate web trends

Hi everyone

Does anyone knows where I can find web trends about Luxury Real
Estate sites?


Web Strategist

12 Jun 2008 - 2:52pm
greg canavera

JOB: IA or UX designer/Boston-area/Sustainable Minds/Contract or freelance

About the company:
Sustainable Minds' mission is to bring sustainable product design into
mainstream product design and manufacturing in an accessible, empowering
and credible way. To do this, we have integrated our knowledge of
product design, life cycle assessment and environmental systems design
with expertise in Web-based business and software design.

About the position:
You'll be a UX designer creating our offering with our product team.

15 Mar 2005 - 9:35pm
Elizabeth Bacon

Reminder: LA IxDG F2F - March 16th

Hallo again,

Here's a friendly reminder for the March LA IxDG F2F! It's tomorrow, March
16th, starting at 7:30 pm, at Elixir Tonics & Teas, which is 8612 Melrose
Avenue in Los Angeles (actually probably West Hollywood).

Elixir is a nice establishment that serves tea & energy drinks. Look for us
in the lovely zen garden out back! Parking for me in the past has been
surprisingly easy around there.

Please visit http://tinyurl.com/6f5dc for further event info. Come one, come
RSVP (to me) not required, but always appreciated.