Design by Fire Café #017

Yohan Creemers
Event date: 
May 21, 2012 - 1:00pm - 2:00pm
Louis Hartlooper Complex
Tolsteegbrug 1
See map: Google Maps
IxDA Nederland
Event description: 

On Monday 21 May 2012 IxDA Nederland organizes the 17th edition of Design by Fire Café. Design by Fire Café is an informal gathering for (interaction) designers.


"Create a book, that you want to show to everyone, but will never give away, because it means so much to you." That was the ambition in the summer of 2011 when 31Volts began the project for KLM that resulted in "no two days are the same."

The design challenge was to capture the personal stories of KLM employees who  experience something unique with passengers every day. These stories give form to the culture of an organization. The kind of stories you will always remember and want to share, because they affect you.

The creation of the book became special process. Partly because an important part of the book was created by the KLM staff. And partly because publishing a book is not a core activity of a service design agency.

In this edition of Design by Fire Café Marc tells about the making of the book, about the challenges in the process and about the responses after the launch.

Marc Fonteijn is co-founder of 31Volts, the first Service Design agency in The Netherlands. As design agency, 31Volts works on improving current and developing new services within organizations, such as KLM, Nationale Nederlanden and Rijkswaterstaat. Since 2008 Marc is involved in the Service Design Network Netherlands, organizing a bimonthly meeting for the Service Design community.


The presentation will be held in Dutch. The program starts at 8pm.
A free entrance free, buy your own drinks event.

Please register at

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