I've read Garrett's book (The Elements of User Experience), as I'm sure
everyone has, and I find there's a bit of a disconnect between the title and
the content. The book isn't really about the actual user experience, it's
about process. It describes only the elements of a process.
This makes it particularly interesting that the person who mentioned this
was pointing to it as an explanation of what makes a great user experience.
Again, neither the chart nor the book describe UX at all.
Am I the only one who thinks this? (Does it even matter?)