Looking for some good online resources on staffing and roles for a UCD
team. I am basically in the position where I need to "persuade" my
management team that the model CANT be simply:
business --> web design---> development (and usability testing is
there when the 3 don't agree).
Yea...thats the world I have to deal with.
So far I have read through IBM's blurb:
Its good, but its IBM...
You guys have good resources or more real world insight (meaning not
monster company or academic)?
Hi Joe --
We're teaching a course on this exact topic at User Interface 11 in 10
There is an interview on the website about the course, and a detailed
student manual which you might be able to order at some point. It's not
online. It simply gives you a lot of detail.
Some of the resources we drew from. They are not all directly related to
roles and staffing:
Kreitzberg, Charlie, Cognetics "How Can Usability Departments Become
More Influential and Lead Organizational Change?" UPA 2005
Marcus, Aaron. Return on Investment for User-Interface Design: Examples
and Statistics. www.amanda.com. February 2002.
Moore, David. "Learning to haggle - moving information architecture from
design to implementation." June 30th, 2005
Nielsen, Jakob. Evangelizing Usability: Change Your Strategy at the
Halfway Point. Alertbox. http://www.useit.com/alertbox/20050328.html
Rosenbaum, S., Rohn, J.A., Humburg, J. (2000). A toolkit for strategic
usability: results from workshops, panels and surveys. In Proc. of CHI
2000 - Conference on Human Factors in Computing Systems: the Future is
Here. The Hague, the Netherlands. 337-344.
Rosenfeld, Louis. Blog: Oct 14, 2003: What Would MachIAvelli Do?
Also check out the UPA Body of Knowledge
Finally, the Hiser Group sells a tool called Usability Canasta Cards
which is a method for helping you see where you should target your
efforts when trying to convince management about the value of UCD.
Hope that helps!
Sarah Bloomer & Co
e. sarah at sarahbloomer.com
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Wow, I love that tab within a matrix on top of a multi-dimensional taxonomy
inside hierarchy within a color-coded grid in a Jeopardy game board:
Alex, I'll take "No I Don't Have to Work So I Make Awesome Taxonomies" for
(Just jealous 'cause I had a job like that once.)
----- Original Message -----
From: "Joe Davidchik" <skyburn at gmail.com>
> So far I have read through IBM's blurb:
>Its good, but its IBM...