Usable Products Company is exploring doing a US-based quantitative user
experience benchmark of Web 2.0 properties. This benchmark will be limited
to three sites in the same category for its first release. Our goal is to
inform our community and to at least break even on the investment.
Benchmarks provide invaluable information to designers and marketers, and
a point of comparison to determine usability improvements. We will publish
a subset of our findings in academic and commercial venues.
For syndicated benchmarks, we conduct 20 one-hour usability sessions per
product. We capture time-to-complete, success rates, and several user
perception scores on 5-point scales (perceived usability, perceived time,
satisfaction, etc.). We deliver quantitative and qualitative findings,
best practices, and video clips on CD ROM.
This message is a request for category and site nominations. Sites must be
well-known and high traffic. Please provide a one-sentence justification
for each nomination.
For nominations, think of a report that you would like to read.
Pricing for the benchmark has not been set.
I'll summarize (anonymized) responses to this list.