Snivelling about capitalism... was Primary interface

26 Oct 2006 - 12:21pm
7 years ago
2 replies
2098 reads
jbellis
2005

I can't take it anymore. I've tried to be politically correct, but I'm
incapable. I'm relableling this thread to what people really want to talk
about, "Snivelling about capitalism..." and automation.

Why is everyone so offended that companies do everything they do to make
money?

Businesses, with rare exceptions like Ben & Jerry's (who already have enough
money), ONLY want to maximize profits. (Before B&J got enough money to be
altruistic, I'll bet that was their top priority, too.) And contary to a
prior statement, I don't think companies genuinely care about maximizing
shareholder value; that is just a quarterly threat; they will constantly
screw shareholders given the chance to keep the money.

Along the way, businesses offend people, alienate people, steal their money,
build bad interfaces, displace workers, disrupt lives, and learn how much
focus on short-term goals is too much. When they reach the breaking point,
they will among other concessions, make friendlier interfaces. It's called
capitalism. The alternative, Jeffrey Skilling notwithstanding, seems to be
Vladimir Putin.

Any pretense that ACMs are for customer convenience or any other customer
value is silliness. Might companies believe that this particular business
tool ultimately returns customer value (for any number of reasons, such as
staying in business)? Certainly, but that's not what's going on.

-Jack

----- Original Message -----
From: "Gordon, Richard E." <RICHARD.E.GORDON at saic.com>

> In a very small academic study of a grocery store self-checkout I was
> part of several years ago, we found that they actually took longer on
> average and required much more effort on the part of the user. It is
> funny how we can be led to believe that doing the work ourselves is
> somehow more "convenient".

Comments

26 Oct 2006 - 7:32pm
jbellis
2005

And installing ACMs is contrary to making quality products?
And installing ACMs with imperfect user interfaces (for a business machine that has little or no precedent in all of history) is disrespecting the customer/user?

----- Original Message -----
From: Esteban Barahona
To: jackbellis.com
Sent: Thursday, October 26, 2006 4:43 PM
Subject: Re: [IxDA Discuss] Snivelling about capitalism... was Primary interface

IMO, Making quality products and respecting the user is good business.

2006/10/26, jackbellis.com <jackbellis at hotmail.com >:
[Please voluntarily trim replies to include only relevant quoted material.]

I can't take it anymore. I've tried to be politically correct, but I'm
incapable. I'm relableling this thread to what people really want to talk
about, "Snivelling about capitalism..." and automation.

Why is everyone so offended that companies do everything they do to make
money?

Businesses, with rare exceptions like Ben & Jerry's (who already have enough
money), ONLY want to maximize profits. (Before B&J got enough money to be
altruistic, I'll bet that was their top priority, too.) And contary to a
prior statement, I don't think companies genuinely care about maximizing
shareholder value; that is just a quarterly threat; they will constantly
screw shareholders given the chance to keep the money.

Along the way, businesses offend people, alienate people, steal their money,
build bad interfaces, displace workers, disrupt lives, and learn how much
focus on short-term goals is too much. When they reach the breaking point,
they will among other concessions, make friendlier interfaces. It's called
capitalism. The alternative, Jeffrey Skilling notwithstanding, seems to be
Vladimir Putin.

Any pretense that ACMs are for customer convenience or any other customer
value is silliness. Might companies believe that this particular business
tool ultimately returns customer value (for any number of reasons, such as
staying in business)? Certainly, but that's not what's going on.

-Jack

----- Original Message -----
From: "Gordon, Richard E." <RICHARD.E.GORDON at saic.com >

> In a very small academic study of a grocery store self-checkout I was
> part of several years ago, we found that they actually took longer on
> average and required much more effort on the part of the user. It is
> funny how we can be led to believe that doing the work ourselves is
> somehow more "convenient".

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26 Oct 2006 - 7:38pm
jbellis
2005

Installing ACMs is equivalent to spitting in our faces? They're just trying
to compete as fiercely as they can. They feel that our system leaves them no
alternative.
----- Original Message -----
From: "Antonella Pavese" <antonella.pavese at gmail.com>
To: "jackbellis.com" <jackbellis at hotmail.com>
Sent: Thursday, October 26, 2006 3:11 PM
Subject: Re: [IxDA Discuss] Snivelling about capitalism... was Primary
interface

> In addition to profit, there are few other tenets in Capitalism, Jack,
> such as competition and market economy. Except for the rare cases in
> which a company is the only provider of a service or product, spitting
> in the face of the people who pay for your services and products is
> not the wisest thing to do in the long run.
>

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