method for keeping track of employee UI suggestions?

27 Oct 2006 - 9:59am
8 years ago
3 replies
753 reads
David VanEsselstyn
2006

Hi - I'm at a new organization, and am trying to develop a method for
allowing employees to make specific suggestions about how the usability of
our software products can be improved. We have about a dozen software
products that are either web-based or palm based.

I'm considering either a wiki, or a tracking system like fogBugz. I expect
that some users will want to post screenshots to explain their points, so
the system should allow for that.

Does anyone currently make use of such a system? Any stories about
success/failure on this front, along with suggestions for building and
maintaining this system would be very helpful.

Thank you,

--David VanEsselstyn

Comments

27 Oct 2006 - 10:42am
Brian LeRoux
2006

Hi David, I would recommend Trac for this sort of thing. Its a wiki
*and* an issue tracker built into one slick interface. The best part,
its free and open source.

http://trac.edgewall.org/

Cheers,
Brian

On 10/27/06, David VanEsselstyn <vanesselstyn at gmail.com> wrote:
> [Please voluntarily trim replies to include only relevant quoted material.]
>
> Hi - I'm at a new organization, and am trying to develop a method for
> allowing employees to make specific suggestions about how the usability of
> our software products can be improved. We have about a dozen software
> products that are either web-based or palm based.
>
> I'm considering either a wiki, or a tracking system like fogBugz. I expect
> that some users will want to post screenshots to explain their points, so
> the system should allow for that.
>
> Does anyone currently make use of such a system? Any stories about
> success/failure on this front, along with suggestions for building and
> maintaining this system would be very helpful.
>
> Thank you,
>
> --David VanEsselstyn
> ________________________________________________________________
> Welcome to the Interaction Design Association (IxDA)!
> To post to this list ....... discuss at ixda.org
> List Guidelines ............ http://listguide.ixda.org/
> List Help .................. http://listhelp.ixda.org/
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> Home ....................... http://ixda.org/
> Resource Library ........... http://resources.ixda.org
>

27 Oct 2006 - 8:22pm
Gabriel White
2005

David,

We had to deal with this exact issue, and in the end we opted for an
Excel-spreadsheet based system that was centrally managed by email
feedback.

We thought about using a web-based bug tracking system, but decided to
nominate a couple of central people from different teams who would
capture and enter the suggestions into an Excel spreadsheet.

We chose this approach because:

- It was a large organisation and we received feedback from many
sources who often didn't have any good reason for investing time and
effort in using a "system" provide feedback
- We wanted to provide the path of least resistance to our internal
team to providing ideas when the thought struck them. Email is the
easiest method by far to do this.
- The effort required for a single person to do all the data entry is
low (and it doesn't need to be done more than once every two weeks),
and it helps improve the quality of the data in the system.
- Excel is easy to use. In my quick review of bug tracking systems,
none of them seemed simple enough. The spreadsheet was visible to the
team and stakeholders.

Hope that's useful.

Gabe

On 10/27/06, David VanEsselstyn <vanesselstyn at gmail.com> wrote:
> [Please voluntarily trim replies to include only relevant quoted material.]
>
> Hi - I'm at a new organization, and am trying to develop a method for
> allowing employees to make specific suggestions about how the usability of
> our software products can be improved. We have about a dozen software
> products that are either web-based or palm based.
>
> I'm considering either a wiki, or a tracking system like fogBugz. I expect
> that some users will want to post screenshots to explain their points, so
> the system should allow for that.
>
> Does anyone currently make use of such a system? Any stories about
> success/failure on this front, along with suggestions for building and
> maintaining this system would be very helpful.
>
> Thank you,
>
> --David VanEsselstyn
> ________________________________________________________________
> Welcome to the Interaction Design Association (IxDA)!
> To post to this list ....... discuss at ixda.org
> List Guidelines ............ http://listguide.ixda.org/
> List Help .................. http://listhelp.ixda.org/
> (Un)Subscription Options ... http://subscription-options.ixda.org/
> Announcements List ......... http://subscribe-announce.ixda.org/
> Questions .................. lists at ixda.org
> Home ....................... http://ixda.org/
> Resource Library ........... http://resources.ixda.org
>

27 Oct 2006 - 10:28pm
Oleh Kovalchuke
2006

I used Excel too for the same low learning curve/time investment reason.
Thinking through the initial classification of user experience took some
time. Afterwards it was a cinch.

--
Oleh Kovalchuke
Interaction Design is Design of Time
http://www.tangospring.com/IxDtopicWhatIsInteractionDesign.htm

On 10/27/06, Gabriel White <gabrielwhite at gmail.com> wrote:
>
> [Please voluntarily trim replies to include only relevant quoted
> material.]
>
> David,
>
> We had to deal with this exact issue, and in the end we opted for an
> Excel-spreadsheet based system that was centrally managed by email
> feedback.
>
> We thought about using a web-based bug tracking system, but decided to
> nominate a couple of central people from different teams who would
> capture and enter the suggestions into an Excel spreadsheet.
>
> We chose this approach because:
>
> - It was a large organisation and we received feedback from many
> sources who often didn't have any good reason for investing time and
> effort in using a "system" provide feedback
> - We wanted to provide the path of least resistance to our internal
> team to providing ideas when the thought struck them. Email is the
> easiest method by far to do this.
> - The effort required for a single person to do all the data entry is
> low (and it doesn't need to be done more than once every two weeks),
> and it helps improve the quality of the data in the system.
> - Excel is easy to use. In my quick review of bug tracking systems,
> none of them seemed simple enough. The spreadsheet was visible to the
> team and stakeholders.
>
> Hope that's useful.
>
> Gabe
>
>
> On 10/27/06, David VanEsselstyn <vanesselstyn at gmail.com> wrote:
> > [Please voluntarily trim replies to include only relevant quoted
> material.]
> >
> > Hi - I'm at a new organization, and am trying to develop a method for
> > allowing employees to make specific suggestions about how the usability
> of
> > our software products can be improved. We have about a dozen software
> > products that are either web-based or palm based.
> >
> > I'm considering either a wiki, or a tracking system like fogBugz. I
> expect
> > that some users will want to post screenshots to explain their points,
> so
> > the system should allow for that.
> >
> > Does anyone currently make use of such a system? Any stories about
> > success/failure on this front, along with suggestions for building and
> > maintaining this system would be very helpful.
> >
> > Thank you,
> >
> > --David VanEsselstyn
> > ________________________________________________________________
> > Welcome to the Interaction Design Association (IxDA)!
> > To post to this list ....... discuss at ixda.org
> > List Guidelines ............ http://listguide.ixda.org/
> > List Help .................. http://listhelp.ixda.org/
> > (Un)Subscription Options ... http://subscription-options.ixda.org/
> > Announcements List ......... http://subscribe-announce.ixda.org/
> > Questions .................. lists at ixda.org
> > Home ....................... http://ixda.org/
> > Resource Library ........... http://resources.ixda.org
> >
> ________________________________________________________________
> Welcome to the Interaction Design Association (IxDA)!
> To post to this list ....... discuss at ixda.org
> List Guidelines ............ http://listguide.ixda.org/
> List Help .................. http://listhelp.ixda.org/
> (Un)Subscription Options ... http://subscription-options.ixda.org/
> Announcements List ......... http://subscribe-announce.ixda.org/
> Questions .................. lists at ixda.org
> Home ....................... http://ixda.org/
> Resource Library ........... http://resources.ixda.org
>

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