job: Senior Information Designer - FTE - Intuit (Mountain View, CA)

14 Dec 2006 - 4:44pm
1060 reads
Nancy Falkenburg
2004

COMPANY NAME: Intuit

JOB LOCATION: Mountain View, CA

JOB TITLE: Senior Information Designer/User Assistance

JOB DURATION: Full Time

JOB DESCRIPTION:

At Intuit, we are totally committed to the customer experience, and to
creating the most usable, intuitive product possible. Our information
designers know that their first job is to create a highly usable
product, and we believe that Information Designers belong on the
development team through all phases of the product lifecycle.

You would be a great fit for our team if:

- You have exceptional technical writing skills, and have a proven track
record of making complex subjects, especially financial software,
understandable to end users.
- You think creatively about your end product, and have experience
creating messaging, UI text, on-line content, and in-product Help
content.
- You have the ability to focus on customer issues, identify and
evaluate possible solutions, recognize trends in customer feedback data,
and recommend strategies for helping customers learn concepts and
functions.
- You have strong communication and leadership skills, and the ability
to participate effectively in cross-functional feature teams.
- You have a passionate commitment to building highly-usable products.
- In previous jobs, you've suggested UI changes to the product instead
of creating long Help topics.
- You believe you can make a positive difference in the lives of
customers.

As a Senior Information Designer, you will develop and maintain user
assistance, including text within the UI, XML and HTML-based content. In
this leadership role, you also will provide direction and assistance to
other Information Designers.

Qualifications :
* Extensive experience designing and writing onscreen user assistance in
multiple formats.
* Minimum 3 years experience in a Lead position.
* Proven ability to influence and coach peers.
* Strong knowledge of best practices and current technologies in the
Information Design field.
* Strong project management, scheduling, and problem-solving skills.
Demonstrated HTML, XML, and JavaScript experience.

* Demonstrated FrameMaker, WebWorks, DreamWeaver, Adobe, HTML, XML, and
JavaScript experience.
* Extensive experience designing and writing onscreen user assistance in
multiple formats.
* Minimum 3 years experience in a Lead position.
* Proven ability to influence and coach peers.
Strong knowledge of best practices and current technologies

CONTACT INFORMATION:
Please reply to: nancy_falkenburg at intuit.com

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