JOB: Various Hong Kong based positions in HSBC User Centered Design (UCD) team

17 Dec 2006 - 6:28pm
1178 reads
ritahlko at hsb...
2006

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Position: Various Hong Kong based positions in HSBC User
Centered Design (UCD) team

Company: The Hongkong and Shanghai Banking Corporation
Limited (HSBC)

Location: Hong Kong

Type of employment: Permanent

Application method: Please send your CV with the job reference to
itcareer at hsbc.com.hk
For further details, please refer to the HSBC Hong
Kong website.

Closing Date: 22 Dec 2006

We have multiple exciting positions for those who have a passion for user
experience to join our team in Hong Kong.

Manager - User Centered Design (Ref: HTSA/UCD/001/IXD)

Key Responsibilities
In this role, you will lead the efforts of the User Centered Design (UCD)
team in IT Department to promote and support the end users’ goals by
consulting with business units, design teams, and development teams on
estimates, project plans, and resources for e-commence and staff-facing
application projects. You will manage UCD staff activities and
professional development to provide highest level of service towards
development of interactive products and services, set human factors and
creative direction for all products and services and ensure a unified
sense of quality, optimal user experience and aesthetics. Specifically,
you will:

· Market UCD roles and its processes to business units, project
managers and development teams
· Define and develop the process and delivery of user research
principles, prototype testing standards, information architecture
standards and browser-based brand and implementation standards
· Promote opportunities for business units, project teams, and
developers to increase knowledge and acceptance of UCD activities and
processes
· Represent UCD in key strategy meetings
· Create and facilitate team goals for staff development
· Develop deliverables, timelines and resource estimates for release
and maintenance projects
· Maintain allocation, forecasting, and reporting spreadsheets for
tracking purposes
· Manage team budgets and expenses and foster the effective
selection, development and reward of subordinates while contributing to
initiatives supporting HSBC’s diversity programmes

Requirements
· Master’s degree in human-computer interaction, library and
information science, interactive/multimedia, graphic design, computer
science or equivalent preferred; bachelor’s degree holders with
demonstrable experience will also be considered
· At least five years’ experience in user experience, information
architecture or interactive/multimedia design management
· At least five years’ experience conceptualising and creating user
processes and interface designs for high-traffic, dynamic websites with a
focus on e-commerce design
· Strategic and tactical mindset with the ability to decipher and
blend user research data, brand standards, business requirements and
competitive analysis findings into real site-building tactics
· Able to multitask, managing and prioritising team workflow against
project budgets and timelines in a fast-paced, evolving environment
· Strong sense of user experience, aesthetics and technical quality
· Passion for UCD principles with an understanding of human factors,
usability heuristics and methodologies, industry best practices, and
social research methods
· Able to foster collaboration and mediate different parties, and to
critique teams in a sensitive and encouraging manner if appropriate
· Demonstrable samples of site documentation for both project and
administrative work
· Excellent analytical and problem solving skills with proficiency
in spoken and written English, fluency in Cantonese or Mandarin is an
advantage
· Willingness and flexibility to travel
· Knowledge of cross-cultural and multilingual design and experience
in content management will be an advantage

Senior User Interface Designer (Ref: HTSA/UCD/002/IXD)

Key Responsibilities
In this role, you will use your research and design skills to discover,
understand, promote and visually communicate the goals of end users while
balancing the needs of the business and the brand. Specifically, you
will:

· Participate in research (field observations, contextual
interviewing, usability testing, competitive analyses) to uncover user and
business needs and define the visual context of various projects
· Evaluate and translate research findings into actionable insights
and user interface improvements
· Lobby for refinements to business requirements if they conflict
with user needs
· Create site architecture documentation (interaction models;
information structuring, navigation, labelling, and search systems) and
translate visual experiences to offer insight into technological impact
· Design effective, intuitive and aesthetically pleasing user
interface mock-ups with one or more diagramming and design tools (Visio,
Adobe Photoshop, or equivalent)
· Partner with User Researchers and Web Production Engineers to
communicate research and design results to business and other clients
· Create materials for usability testing, including paper
prototypes, electronic click-through prototypes and live system testing
· Keep abreast of current trends in technology, design, e-business,
marketing and financial services to identify opportunities to enhance the
experience design of interactive products and services
· Act as creative lead and manage complex projects, including
creative scheduling, deliverables, quality control, art direction, and
marketing of User Interface Design services
· Foster a collaborative and creative work environment by sharing
critiques and participating in project and team brainstorming sessions
· Provide design direction and act as a leader to User Interface
Designers

Requirements
· Bachelor’s degree or equivalent experience in
interactive/multimedia design, graphic design, studio art, human-computer
interaction or a related discipline
· At least five years’ experience creating and developing experience
design solutions for high-traffic, dynamic, interactive products or
services, with a focus on e-commerce environments
· Solid understanding of HTML, DHTML, CSS, JavaScript, major graphic
design applications, digital media editing software and standard office
productivity applications
· Understanding of user-centered design principles, industry
standards and best practices
· Knowledge of personalization, customization, and content
management systems and experience in product and application design in a
consulting environment will be an advantage
· Able to prioritise and meet deadlines
· Able to work people from difference cultures; ideally possess
knowledge of cross-cultural and multilingual design
· Proficient in written and spoken English; fluency in Cantonese or
Mandarin is an advantage
· Good analytical and problem-solving skills with a willingness and
flexibility to travel
· Portfolio that demonstrates a strong understanding of, and passion
for, experience design and graphic design principles is a must

Senior User Researcher (Ref: HTSA/UCD/003/IXD)

Key Responsibilities
In this role, you will use strong research skills to discover, understand,
promote and communicate the goals of end users while balancing the needs
of the business and the brand. Specifically, you will:

· Plan, conduct, and evaluate user research efforts (ethnographic
research, field observation, contextual interviewing, task analysis,
competitive analysis, industry trends, social trends, stakeholder
interviewers, contextual injury) to uncover users’ needs, define projects’
contexts and guide design solutions
· Coordinate, develop and facilitate usability tests; work with User
Interface Designers to develop test materials (paper prototypes,
electronic click-through prototypes, live system testing), as required
· Evaluate and translate research findings into design artefacts
(user personas, use scenarios, concept models), actionable insights, and
design recommendations
· Provide input into business strategy based on user research; drive
adoption of best practices across business units
· Partner with User Interface Designers and Web Production Engineers
to communicate research and design results to business and other clients
· Apply user-centered design and human factor principles, usability
heuristics and methodologies, industry standards, best practices and
social research methods
· Facilitate group collaboration and consensus building within the
UCD team and on projects
· Manage and act as user research lead on complex projects
(scheduling, deliverables, quality control, research direction, and
marketing of User Research services)
· Provide research direction and oversee any User Researchers
assigned to projects

Requirements
· Master’s degree in human-computer interaction, cognitive science,
human factors, usability engineering, anthropology, library science, or
related field preferred; Bachelor’s degree holders or equivalent
experience will also be considered
· At least five years’ experience applying user research methods in
high-traffic, dynamic, interactive products or services, with a focus on
e-commerce environment
· Expert knowledge of usability engineering and user research
methodologies
· Proven interviewing, observation, and laboratory testing skills
· Strong project management skills, with a willingness and
flexibility to travel
· Proficient in written and spoken English; fluency in Cantonese or
Mandarin is an advantage
· Able to work with people of different cultures, ideally possess
knowledge of cross-cultural and multilingual design
· Portfolio that demonstrates a strong understanding of, and passion
for user research and user centered design is a must

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The Hongkong and Shanghai Banking Corporation Limited
whose registered address is 1 Queen's Road Central, Hong Kong
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The Hongkong and Shanghai Banking Corporation Limited
whose registered address is 1 Queen's Road Central, Hong Kong
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