After lurking for some time, I am certain you can provide insight and
innovative ways to collecting customer feedback. As a usability
engineer for software and web applications, I am looking for new and
efficient ways to collect feedback about our products. We are beginning
to explore a Design Website where our designers can engage directly with
customers about new designs. What ways do you capture feedback? Has
anyone (besides Microsoft) tied feedback channels directly into their
applications? Pros/Cons to any ideas are welcome.