Recommendations for firm specialized in customersupport solutions

While I was with GSI Commerce we evaluated a company for help desk
applications called InQuira. Probably the best capabilities demo I've
ever seen, really impressive. They integrate with call center ops a lot
too. Not sure if it's a fit, but they are definitely worth looking
into.

http://www.inquira.com/

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Dante Murphy | Director of Information Architecture
Medical Broadcasting Company | A D I G I T A S INC. COMPANY

-----Original Message-----

Hi all,

I was wondering if you have a strong recommendation for a company with
experience designing solutions for customer support, specifically
related to call-trees (design of voice-menus navigation systems,
familiarity with this technology, mapping it to the business processes
behind customer support, etc).

Thanks,

Livia
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