It's been a while since I heard anything about the remote-usability testing
I've personally used online questionnaires, postcards, discussion forums and
blogs as tools for remotely eliciting user comments. I also hear that tech
support is commonly using tools to watch users' mouse and navigation actions
remotely with good results.
Also, I'd also be interested in knowing more about how site usage analysis
is being done and how designers of applications (as opposed to web-sites)
are getting and using remote quantitative usage data.
So all of the above methods would fall under the category of remote user
Does anyone know of any recent books or other resources regarding this, or
have any personal experiences with the above?
Jeff Axup Ph.D. Candidate - University of Queensland, Brisbane,
Principal Consultant, Mobile Community Design Consulting,