JOB: UE Researcher @ PayPal, an eBay Company (San Jose, CA)

5 Mar 2007 - 11:38am
1175 reads
Nakata, Kelly
2007

USER EXPERIENCE RESEARCHER @ PayPal

About PayPal:
PayPal has quickly become a global leader in online payment solutions
with over 100 million account members worldwide. Available in over 45
countries around the world, buyers and sellers on eBay, online
retailers, online businesses, as well as traditional offline businesses
are transacting with PayPal.

PayPal has received over 20 awards for technical excellence from the
Internet industry and the business community at large - most recently
the 2006 Webby People's Voice Award for Best Finance Services Site.

PayPal lets any business or consumer with an email address securely,
conveniently and cost-effectively send and receive payments online. The
PayPal network builds on the existing financial infrastructure of bank
accounts and credit cards to create a global, real-time payment solution

Job Description:
Usability Engineer
The qualified candidate will be responsible for leading user research
initiatives in support of product development. This person will work
closely with marketing and product groups to define study requirements
and plan and oversee specific research initiatives. The successful
candidate should be able to handle multiple concurrent projects while
still managing tight deadlines. Excellent communication skills are a
must. Compensation is commensurate with experience.

Roles & Responsibilities:
- Using appropriate user centered design methods, conduct research
throughout the iterative design process
- Plan, design and conduct usability evaluations including heuristic
evaluations, card sorts, competitive analyses, cognitive walkthroughs,
1:1 discount usability sessions, field studies, focus groups, etc.
- Analyze and interpret data, compile professional reports and present
findings to cross functional teams
- Create personas, profiles, and usage scenarios based on research
results
- Keep abreast of current usability developments and new methodologies
- Must be able to manage vendor relationships (e.g., recruiters,
outsourcing research to outside firms)

Job Requirements:
- 3-5 years of solid industry experience conducting all forms of
informal and formal usability research methodologies
- Advanced degree in Experimental Psychology, Cognitive Psychology,
Human Factors, Human Computer Interaction, or other related discipline
with a solid foundation in research-based design using both quantitative
and qualitative methods
- Solid, demonstrated experience conducting usability research for large
scale websites or web-based applications
- Experience writing appropriate discussion guides, screeners, test
protocols, etc.
- Must be able to work independently and drive towards deadlines

"Nice to Have" Skills:
- Experience with online/remote usability tools (Netraker, Vividence,
etc.)
- Experience with appropriate video capture and editing applications and
running a research lab
- Experience with usability of financial-based systems a plus
- Experience performing research on large scale, international websites
- Experience building recruiting databases a plus
- Ability to rapidly prototype designs in HTML

Education:
- Masters Degree or Equivalent

Interested parties should apply online at www.ebaycareers.com under
Req#13418BR and contact Kelly Nakata for further details.

Kelly Nakata
knakata at paypal.com

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