Task completion benchmarking

23 Mar 2007 - 7:57pm
7 years ago
2 replies
329 reads
Sidharthan, Raj
2007

Hi all,
I would like to hear about processes and techniques that you use for
measuring and comparing task completion rates between two software
applications.

To explain a bit in detail...
I want to compare the ways two similar applications follow to help a
user perform the same task.
The parameters I am thinking of comparing are.
1) Time
2) Number of clicks
3) Satisfaction rates
4) Intuitiveness
etc...

Thanks for your help in advance.
Raj

Comments

24 Mar 2007 - 1:21pm
Marijke Rijsberman
2004

Don't forget error rates and error recovery. - marijke

-----Original Message-----
From: discuss-bounces at lists.interactiondesigners.com
[mailto:discuss-bounces at lists.interactiondesigners.com] On Behalf Of
Sidharthan, Raj
Sent: Friday, March 23, 2007 5:57 PM
To: discuss at ixda.org
Subject: [IxDA Discuss] Task completion benchmarking

Hi all,
I would like to hear about processes and techniques that you use for
measuring and comparing task completion rates between two software
applications.

To explain a bit in detail...
I want to compare the ways two similar applications follow to help a
user perform the same task.
The parameters I am thinking of comparing are.
1) Time
2) Number of clicks
3) Satisfaction rates
4) Intuitiveness
etc...

Thanks for your help in advance.
Raj
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24 Mar 2007 - 1:30pm
Shep McKee
2005

* Time to learn
* Number of restarts
* Severity of errors
* Maximum performance (ie: Just how fast/well can a fully trained
user complete the task; does the UI impede expert users?)

On Mar 24, 2007, at 2:21 PM, Marijke Rijsberman wrote:
> Don't forget error rates and error recovery. - marijke
>
> On Mar 23, 2007, at 8:57 PM, Sidharthan, Raj wrote:
>> I would like to hear about processes and techniques that you use for
>> measuring and comparing task completion rates between two software
>> applications.
>>
>> To explain a bit in detail...
>> I want to compare the ways two similar applications follow to help a
>> user perform the same task.
>> The parameters I am thinking of comparing are.
>> 1) Time
>> 2) Number of clicks
>> 3) Satisfaction rates
>> 4) Intuitiveness
>> etc...

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