Can someone please, p l e a s e, PLEASE help me. I'm looking for
exisiting, actual, examples of ROI related to usability (and/or UCD).
When I do a search on ROI and usability, most of the examples are from
the previous century or the beginning of this one and are rather vague.
So, what I'm looking for is something along these lines: we had 100
visitors on our homepage, we adapted the navigation and now we have 200.
Or, we sold 10 items a day, we changed the ordering process and now we
are selling 15 items a day. If at all possible with the screen shots
before and after, showing the changes and the price that was paid for
the implemented changes.