Job : seeking User Experience Researcher II for Microsoft Silicon Valley Web Communications team
16 May 2007 - 1:10am
Our Silicon Valley User Experience team is seeking an experienced, talented,
and creative research professional who is excited about joining one of
Microsoft's most truly impactful and integrated user experience teams.
If you choose to join this team, you will have the opportunity to deeply
impact products that reach hundreds of millions of users every day. This
team's day-to-day challenges include shaping the current and next generation
of Hotmail, Windows Live Mail, Contacts, Calendar, Events, Gallery, Web
Messenger, and more.
As part of the web communications team, you will have a seat at the table
with engineers, program managers, product planners, and designers solving
real customer issues and identifying opportunities for the business. You
will be expected to be a leader in helping teams understand how to meet and
anticipate the needs of customers, and be adept at translating research
results into both high-level and feature-level conclusions to set the
direction for design.
Your primary responsibilities include working proactively with the Web
Communications team to seek and analyze user feedback on Windows Live
products, competitor products, and interface designs and make
recommendations to improve the products based on that feedback. You will
carry this through from product concept to market, including analyzing
market and usage data/trends, writing user scenarios, reviewing product
specs, making recommendations to design through regular informal and formal
evaluations (including on the spot brainstorming), planning and conducting
research studies, and doing field visits.
This role is for an experienced, enthusiastic, and talented individual
contributor. Alongside other researchers, you will lead your own and cross-
discipline projects from concept to execution, reporting directly to the
research manager. This is not a people management position.
. Five or more years of work experience, preferably on research for consumer
. Minimum of a Master's degree in Experimental Psychology, Cognitive
Psychology, Human Computer Interaction or Human Factors, Library and
Information Sciences, or other related discipline.
. Thorough knowledge of user research methods, including strong experimental
design, data analysis, and results interpretation, inferential statistics,
site visits, interviews, card sorts, focus groups, user flows, user
profiling and task analysis; has demonstrated ability to adapt the
appropriate method to specific design questions.
. Required experience in developing User Research studies from writing the
research protocol for an individual study through to the final written
report with prioritized recommendations (at least 10 studies from planning
. Proven experience creating and executing research plans in response to
overall product strategy and applying your extensive repository of user
information to multiple product areas, versions, and releases.
. Proven experience influencing product designs and directions based on
customer needs. Be prepared to share examples of research that demonstrates