Survey on user-centered design processes

9 Jun 2007 - 3:07pm
7 years ago
1 reply
816 reads
Keith_Karn
2007

The user-centered design process includes common elements such as
gathering user requirements, developing user profiles, performing task
analyses, logical design, prototyping, usability testing, and design
iteration. We teach these to students and read and write about them in
papers and textbooks. I’m curious to know how regularly each of the
process elements is currently performed in industry and who in the
organization performs each of these. This is probably a good thesis or
dissertation topic (any grad students who want to work on this?). In
the mean time, I’d like to gather a little informal survey data on the
topic. If you work (or have worked in the past 3 years) in an internal
corporate or government organization and are willing to share your
experience, I would be grateful if you would complete the survey
appended below. Respond directly to me (kkarn at frontiernet.net) and I
will post a summary. Please excuse duplication by my cross posting and
my not posting this on a website.
Keith S. Karn, Ph.D., Adjunct Assistant Professor
Department of Brain and Cognitive Sciences, University of Rochester

All questions are optional.
Label each of the following process elements as follows.:
N – Nobody, to my knowledge, in my company performs this process
element.
0 – I never perform this process element, but someone else does.
1 – I rarely perform this (on less than a ~25% of my projects)
2 – I sometimes perform this (~26 - 50% of my projects)
3 – I usually perform this (51-75% of my projects)
4 – I almost always perform this part of the process for a project
on which I am working (>75% of my projects)
D – Someone else in my Department or organization (who shares the
same immediate or second level manager) performs this task. Specify job
title or organization responsible, if known.
C – Someone else in my Company outside of my organization (i.e.,
who does not share the same immediate or second level manager) performs
this task. Specify job title or organization responsible, if known.
Note: You may label a process element with more than one character
(e.g., “0, D” would indicate that you never perform this element, but
that someone else in your department does).
____ Gather user requirements
____ Establish and document usability requirements before designing a
system
____ Establish and document system functional requirements
____ Perform contextual inquiry
____ Perform competitive / functional analysis and benchmarking
____ Develop personas or user profiles
____ Analyze and design workflows or tasks
____ Perform conceptual / logical design (navigation, information
architecture, etc.)
____ Design screen or control panel arrangement / organization (e.g.,
functional grouping, etc.)
____ Design details of screens or control panels (details of spacing,
color selection, etc.)
____ Specify nomenclature / terminology for the user interface
____ Design graphics (icons, custom screen widgets, mimics, graphics,
etc.)
____ Create storyboards (e.g., to convey new user interaction concepts)
____ Create scenarios (e.g., to convey new user interaction concepts)
____ Create wireframes (e.g., to convey new user interaction concepts)
____ Create user interface paper prototypes
____ Create user interface software prototypes
____ Create user interface hardware prototypes
____ Write detailed behavior specifications (e.g., detailing contents
of each menu, describing system response to each control interaction,
etc.)
____ Perform heuristic evaluations
____ Perform usability tests for problem identification with a design
concept
____ Perform usability tests to determine if a design meets
pre-determined usability requirements
____ Perform face-off usability tests to compare two or more design
alternatives
____ Coordinate beta tests or other customer acceptance tests
____ Iterate the design
____ Write style guides, standards, or specifications to be applied to
more than one product or system
____ Other. What other process elements are important to you that I’ve
forgotten, please list and label them with the same scheme as above.

Which best describes the relationship between user interface design and
usability testing in your company (choose one)
____ One person does serves in both roles
____ Separate people do design and testing but they are in the same
group (report to same first-level manager)
____ Separate groups do design and testing (different first-level
manager, but same second-level manager)
____ Separate organizations do design and testing (different first- and
second-level managers)
____ Other (please describe):

Are there any mandates for incorporating a user-centered design process
in your company or organization? (choose all that apply)
____ None
____ Company mandates
____ Government mandates for the products or industry
____ Other (please describe):

How is your organization funded?
____ Sell services / bills other internal organization for services
____ Covered by a corporate overhead
____ Other (please describe):

Company name / Organization:
Job title:
Type of employer:
____ Industry
____ Government agency

Comments

10 Jun 2007 - 9:23pm
Keith_Karn
2007

I put the survey up on Survey Monkey:
http://www.surveymonkey.com/s.aspx?sm=yRuVuB9sF9d8W9Bmbra7Rg_3d_3d

On Jun 9, 2007, at 4:07 PM, Keith_Karn wrote:

> The user-centered design process includes common elements such as
> gathering user requirements, developing user profiles, performing task
> analyses, logical design, prototyping, usability testing, and design
> iteration. We teach these to students and read and write about them in
> papers and textbooks. I’m curious to know how regularly each of the
> process elements is currently performed in industry and who in the
> organization performs each of these. This is probably a good thesis or
> dissertation topic (any grad students who want to work on this?). In
> the mean time, I’d like to gather a little informal survey data on the
> topic. If you work (or have worked in the past 3 years) in an internal
> corporate or government organization and are willing to share your
> experience, I would be grateful if you would complete the survey
> appended below. Respond directly to me (kkarn at frontiernet.net) and I
> will post a summary. Please excuse duplication by my cross posting and
> my not posting this on a website.
> Keith S. Karn

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