A hysterical analysis and set of interaction design recommendations
based on a day to day function most of us perform, but only think
about (or are annoyed by) for a split second.
Martin is not an interaction designer by trade, but an astute
observer and, uh, "problem solver".
Check out his use of OmniGraffle in explaining and optimizing user
interaction 'flow' :
Jeffrey D. Gimzek
Digital Experience Designer