This falls under the "other duties as assigned" category...
Our executives have asked my team (UCD & Web Analytics) to conduct a survey of "end users and business & IT stakeholders" (exact words) to collect data that will be mapped to proposals to migrate our email, calendar, web portal, team collab and real-time collaboration tools to either a full IBM stack or Micrsoft stack. We currently use Notes for email, calendars, meetings, team collab & Sametime for instant messaging and screen-sharing. We use BEA Aqualogic (Plumtree) for our web portal.
Our constraints are as follows:
* Don't ask any question or publish any responses that could be construed as favoring one or the other stack. Most people in our company want our Notes email environment to die slowly and loudly, while a significant block wants to push whole-hog for IBM
* Focus the survey purely on how people think they want to work in the future, and their current preferences for using technology either at work or at home.
Here are reasons why I can't wrap my brain around this and find a way forward:
* I can't figure out how to ask questions that will meaningfully reflect what people want, while completely ignoring the visceral response a large number of people have toward Notes (IBM will continue to push Notes & Quickplace into its NG workplace environments). Note: I have no preference either way for Notes or Outlook, but it's a valid issue with our employees.
* I honestly don't feel that we can collect any meaningful data from questions about how people "think they want to work", as people are historically inaccurate in describing what they think they would do in the future. My fear is that we provide a beautiful report about the "workplace of tomorrow" that reflects a set of imaginary users who will never exist. That data will be used to justify (politically or otherwise) a decision that will completely obliterate progress we've made responding to observed behavior in the past 5 years.