Release, NYC: Study Reveals How Advertising and Voice Improve Mobile Search Experience
22 Aug 2007 - 12:19pm
Study Reveals How Advertising and Voice Improve Mobile Search Experience
New York, NY - August 21, 2007 - Usable Products Company recently completed
an independent user experience benchmark on Mobile Search. Eighty
participants evaluated three text-based and one voice-enabled mobile search
solution resulting in several unexpected insights about the preferences of
today's mobile search users. Researchers were surprised that 79% of
participants favored advertising-supported mobile search, and 37% felt that
banner ads actually enhanced the mobile search user experience. Paid and
sponsored text based ads proved most detrimental to user experience.
Also unexpected was that participants initially predicted voice search would
be the most difficult to use but after an hour of usage gave it higher
ratings than text search. According to Scott Weiss, president of Usable
Products, "Users predicted voice search would be the worst of the four
search products, but in final usability, it performed better than expected.
We were surprised that participants enjoyed voice search, and how much more
they liked it than searching via phone keypad."
"Mobile search is in its early stages, with many opportunities for
improvement. While participants averaged an impressive 88 percent success
rate in submitting mobile search queries, only 53 percent found relevant
results. Participants who found what they were looking for averaged 143
seconds to submit queries and find answers," said Weiss. "None of the four
search solutions was a clear winner. Our researchers have developed 25 Best
Practices, which if followed, are likely to dramatically increase user
satisfaction in mobile phone searches."
The four mobile search solutions benchmarked were: InfoSpace WAP, JumpTap
Java (Alltel Axcess Search), Nuance Voice Control, and Yahoo! Go.
Participants each used a single mobile search product to check a horoscope,
weather, a stock quote, find a restaurant, check a sports score, and find a
ring tone. Success, time to complete, and user perceptions were tracked. 20
one-hour usability interviews were conducted for each search product.
"Mobile Search User Experience Benchmark" spans 179 pages and is delivered
in print and on CD ROM, with 25 best practices, 76 charts, 32 demonstration
videos of mobile search in action, 34 usability video clips, and hundreds of
high resolution photographs. It is available for immediate sale from http://usableproducts.com.
About Usable Products Usable Products provides services to clients that span
design and research. Many of our projects incorporate several of our
services to provide design informed by user research. Our core competencies,
User Interface Design, Interactive Prototype Design, and Usability Testing,
are often intertwined in our commissioned and syndicated research projects.