IxD definition WAS Interaction Design for ESLTextbooks?
12 Sep 2007 - 8:54pm
6 years ago
Jack L. Moffett
On Sep 12, 2007, at 9:54 PM, Jeff White wrote:
> But really the skills needed to redesign things like how the > postal service interacts with it's customers, being more human > centered, etc > could be totally exclusive from the skills needed by an interaction > designer.
Sure, it could be. But I can't believe that the end result would have
been as effective as the solution that the team at CMU arrived at.
It's more than just UCD—there are methods, tools, artifacts, ways of
thinking, etc. that make it a Design activity, rather than just a
business, planning, customer relations, or other activity.
The proof is in the pudding. Last semester, my students designed an
event for high school students. The college had put on events with
similar goals many times before. Our event was many times more
successful than any event they have had in the past 20 - 30 years. It
was the process we followed that resulted in success. It was the
process we followed that made it Service Design rather than event
planning. One of my students had the honor of presenting a poster
about the project at the Emergence conference this past weekend. http://www.design.cmu.edu/emergence/2007/program/