search

18 Sep 2007 - 3:52pm
6 years ago
2 replies
856 reads
Kelly Muñiz
2007

Hello all, what are the things that you love or hate about searching
for a contact
from any of the devices you use (mobile, web, desktop)?

I'm designing a contact search feature that should present the same
or similar experience across different devices and I would like to
hear about examples that work well on each device.

For example, I really like the iPhone feature that allows you to
enter just the initials
of the name separated by space (e.g. "k m") and it finds all names
where:

first name starts with k
last name starts with m

Some additional things to consider are:

1. on a phone, input may be just the number keypad (no keyboard)
2. search should find a contact in either the personal and corporate
directory

Any tips will be appreciated. Thanks.

Comments

18 Sep 2007 - 9:47pm
Markus Grupp-TM
2006

> I'm designing a contact search feature that should present the same
> or similar experience across different devices and I would like to
> hear about examples that work well on each device.

Kelly,

on a mobile device, searching for contacts should follow a couple of principles:

1. 'Search' should actually be 'refinement': the list of potential contacts is immediately refined as the user enters each successive letter or number
2. 'Refinement' should be immediate: no need to initiate a search (button or softkey), no delay, no waiting for search results
3. 'Search' needs to be available directly from the idle screen (no need to launch the phone book/ contacts list)
4. The user should not have to multi-tap: On devices with a numeric keypad, the search tool should be able to disambiguate alpha/ numeric matches in the contacts database.
5. Do not make the user explicitly choose to 'search'. Combine 'searching' and dialing. As the user dials, relevant contacts should be displayed, without making the

Other than the iPhone, have a look at the following:
- Blackberry: Contacts search from the standby screen
- Windows Mobile: Contacts search from the Today screen
- Zi Corporation's Qix (http://www.zicorp.com/Qix.htm): Refines contacts (plus indexed content/files) directly from idle screen. Available for Nokia Series 60 and Windows Mobile.
- Nuance's T9 Discovery Tool (http://www.nuance.com/t9/discoverytool/): similar to Qix.

Hope this helps,
Markus

19 Sep 2007 - 8:17am
Kelly Muñiz
2007

Markus, these principles are right on target, thank you very much.

Some other things I'm considering:

6. Search results include matches from both personal and corporate
directory. However, I want to allow users to filter results for one
or the other. (Corporate directories could be rather large)

7. Search operates on all information in the contact details (every
section of name, every section of phone number, every section of
email address, etc).

I'll take a look at the references below. Thanks again.

Kelly

On Sep 18, 2007, at 7:47 PM, Markus Grupp wrote:
>
> Kelly,
>
> on a mobile device, searching for contacts should follow a couple
> of principles:
>
> 1. 'Search' should actually be 'refinement': the list of potential
> contacts is immediately refined as the user enters each successive
> letter or number
> 2. 'Refinement' should be immediate: no need to initiate a search
> (button or softkey), no delay, no waiting for search results
> 3. 'Search' needs to be available directly from the idle screen (no
> need to launch the phone book/ contacts list)
> 4. The user should not have to multi-tap: On devices with a numeric
> keypad, the search tool should be able to disambiguate alpha/
> numeric matches in the contacts database.
> 5. Do not make the user explicitly choose to 'search'. Combine
> 'searching' and dialing. As the user dials, relevant contacts
> should be displayed, without making the
>
> Other than the iPhone, have a look at the following:
> - Blackberry: Contacts search from the standby screen
> - Windows Mobile: Contacts search from the Today screen
> - Zi Corporation's Qix (http://www.zicorp.com/Qix.htm): Refines
> contacts (plus indexed content/files) directly from idle screen.
> Available for Nokia Series 60 and Windows Mobile.
> - Nuance's T9 Discovery Tool (http://www.nuance.com/t9/
> discoverytool/): similar to Qix.
>
> Hope this helps,
> Markus
>
>

Syndicate content Get the feed