World Usability Day in Bangalore held on 5th of Nov 2007
11 Nov 2007 - 3:00am
The World Usability Day 2007 was held on the 5th of Nov 2007. It was a very
successful and informative event with over 100 designers coming together and
participating in some enriching talks by Mr Ranjan of NID, Mr Girish Prabhu
of Intel, Mr Sean Blagsveldt of Babajobs.com (previously Microsoft User
Research) and personnel from Karnataka Health Promotion trust's IT
The highlights of the event were the *Usability Testing results presentation
* to the public of the Indian Railways booking website (irctc.co.in) with an
aim of bringing awareness to the public about usability and a *Design
Times of India was in attendance. It should appear in the local newspapers
sometime this week.
The write up of the same as released to the press :
*World Usability Day 2007, Bangalore*
November 5th and over 100 designers, technologists, usability professionals
and public attendees gathered at the NIAS Auditorium at the Indian Institute
of Science, Bangalore. The event: World Usability Day, which was founded to
ensure that the services and products important to life are easier to access
and simpler to use. Organized and supported by UPA Bangalore, CHI Bangalore,
leading usability companies, and usability enthusiasts, the event focused on
Healthcare, Education, and Government Services and other public services and
utilities that touch our lives everyday.
The event kicked off with an introduction to the World Usability Day. The
five-hour long event included talks and presentations by experts in the
field, the results of usability testing of a public services website, and a
very engaging design workshop.
*Talks and Presentations
Dr. Girish Prabhu,* director for design research and innovation for Asia in
Intel's emerging markets platform group, shared key perspectives on the
design of the Community PC. He highlighted the importance of understanding
stakeholder needs and conducting ethnographic studies while designing
products, the lack of which resulted in the failure of the Community PC.
*Prof. M.P. Ranjan*, member of the Faculty at the National Institute
of Design, Ahmedabad (NID), India, and Chair of the Task Force on
GeoVisualization set up by the Government of India spoke about how design is
about real world contact and the need for rethinking so that design has
social equity. His presentation titled Towards an Accessible World –
Opportunity for Designers also spoke about how designers should cater to
each individual, since each individual's needs are specific and different.
*Sean Blagsvedt*, CEO of Babajob.com, spoke about how an innovation can
fight poverty in a scalable fashion. His presentation also covered on
the HCI aspects of the site and how it helped in reaching out to
non-computer literate users.
*Dr Reynold Washington*, the Director STI, HIV Care and Surveillance at
Karnataka Health Promotion Trust (KHPT) and Gururaj H, Sr. Officer at KHPT
highlighted the various initiatives undertaken by the KHPT to make a
positive impact on the health of populations in India. Sanctioned by the
Government of Karnataka, with the University of Manitoba, Canada as the
implementing agency, KHPT, through research and innovation, training, and
capacity building, aims to develop better
technological strategies towards HIV prevention, care and support.
** *Acid Test Results*
Sarit Arora from HFI presented the results of usability testing conducted on
a public website, the IRCTC site of the Indian Railways. The key results of
this test were that while most people found the service useful, they were
frustrated using the site.Usability issues faced by the test participants
were effectively shown in the form of videos to the audience.
*Design Workshop on Key Public Service Scenarios *
A design workshop was conducted in which the audience enthusiastically
participated. Split into teams, the participants were given public service
scenarios and a problem statement. The teams had to then brainstorm and
design a solution within the specified
time frame. The solution then was presented to a panel of judges. The
workshop saw a buzz of activity, with participants excitedly working
together towards one common goal – to design the best solution. The results
were announced at the end of the day and
prizes presented to the top three solutions.