Negotiating with difficult {clients|coworkers} suggested readings

15 Nov 2007 - 8:57am
1490 reads

Periodically we all confront problems of negotiating with clients who
want unreasonable things, or coworkers who seem to be opposed to any
form of change that would improve usability.

I would like to recommend two books that have helped me in dealing
with such situations. Both come out of the Harvard Negotiation
Project. They're both easy reads and I found them chock full of good
analysis techniques and useful advice. They are:

"Getting to Yes: Negotiating Agreement Without Giving In" (Fisher & Ury), and
"Difficult Conversations: How to Discuss what Matters Most" (Stone et al)

Amazon links:

Best regards,
--Alan Wexelblat

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