Sorry if this is a double post, I can't seem to locate my original posting
from my other email.
I've done about a dozen heuristic evals, they've usually been pretty high
level. An internal client has considered going with Forrester to get some
'web site reports' they offer, but my boss would rather they use us,
internally, of course to do the same work. Certainly we can do it.
He wanted to know if the evaluations could be more polished or detailed. So
my question is what heuristics do you usually test against? Do you lay those
out in your document and then answer them by group? It would be great if a
couple example docs could be posted if possible, even if the specific client
info was stripped out.
I have seen Neilson's heuristic article and list of 10 heuristics, which I
have used in the past. Wondering if that is enough or if it is too general.