CMS, Search, Portal and Intranet platforms - UX evaluation criteria

20 Dec 2007 - 1:10pm
6 years ago
2 replies
887 reads
Fred Beecher
2006

On 12/20/07, Richard Collins-Bye <r.collinsbye at gmail.com> wrote:
>
>
>
> Does anyone have a list or criteria that would be useful to score the
> *potential* UX of various solutions Of course I understand that
> there's much work to be done between opening the box and launching the
> system - it's up to us to design and build a usable solution, but I'm
> looking to avoid potential usability constrains and pitfalls that may
> be hard wired into particular products.

Are you looking to evaluate the UX of the CMS software itself or the effect
that it will have on the UX of your intranet? I'm going to assume the
latter.

You're actually in a good situation... you're changing technologies as part
of what seems to be a major redesign. This means that you can define the UX
requirements of the *intranet* before you choose a CMS technology. Once you
do that you can evaluate each potential CMS against those requirements.

A word on this evaluation... You'll definitely need to work with a rep from
each CMS company to make this happen. But when you do this, whatever you do
don't ask them, "Does your product do X?" because they will say "Yes." No
matter what. Ask them to *show you* how their product does X. Make sure the
rep brings along a tech person to this evaluation session. I can't count the
number of times I've heard a rep say "oh, well, I'll have to run that by one
of the developers."

- Fred

Comments

20 Dec 2007 - 3:20pm
Nathan Borror
2007

I would like to recommend looking into Django (http://www.djangoproject.com). It's not a CMS like Expression Engine or Movable Type is. It's more of a framework that happens to have a dynamically generated admin tool. It's open and freely distributed under a BSD license.

I've been using it now for about two years and absolutely love its flexibility and the community.

Since it is a framework it would require you to have someone that's willing to learn Python (or already knows it) and pick up Django. The documentation is probably the best I've come across and a book has recently hit the shelves.

6 Jan 2008 - 1:56am
dszuc
2005

Hi Richard:

Suggest: http://www.steptwo.com.au/papers/index.php?subject=cm (this
focuses on Content Management/CMS but also other useful papers
available)

rgds,

Daniel Szuc
Principal Usability Consultant
www.apogeehk.com
T: +852 2581 2166
F: +852 2833 2961
"Usability in Asia"

The Usability Kit - www.theusabilitykit.com

On 20/12/2007, at 10:31 PM, Richard Collins-Bye wrote:

> Hi
>
> We're redesigning our corporate intranet and are reviewing technology
> platforms for CMS, search, intranet and portal applications. My role
> in this is to evaluate the shortlisted products from a UX perspective
> since we're working really hard to ensure that the Intranet is
> user-centred.
>
> Does anyone have a list or criteria that would be useful to score the
> *potential* UX of various solutions Of course I understand that
> there's much work to be done between opening the box and launching the
> system - it's up to us to design and build a usable solution, but I'm
> looking to avoid potential usability constrains and pitfalls that may
> be hard wired into particular products.
>
> Any horror stories would also be welcome - I'll summarise back if
> you'd rather contact me off-list.
>
> Cheers
> Rich
>
> PS If it's relevant we have 30,000+ users with mainly static content
> (at the moment) and a current mix of SharePoint, Documentum and Oracle
> products - but these are up for review.
> ________________________________________________________________
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