I hope I am not alone in finding at least some level of frustration with
just about every iteration of ATM interfaces installed from just about any
What are some of the major changes you'd like to see in them?
I have a few suggestions:
1. If there is going to be some sort of additional surcharge for using the
bank machine, and you need to prompt the user to answer YES or NO to their
submission of $2.00 for the convenience, then do so near the beginning of
the process. Perhaps right after they've entered their PIN and are still
focusing on the screen with their finger hovering over the buttons.
If you can't bring yourself to ask that question near the beginning of the
process, and insist on waiting until they've completed what they assume to
be the last of the button pushes, then at least utter a 'beep', ring a bell,
vibrate or flash strobe lights... *anything *to grab their attention to let
them know that the machine is NOT currently counting bills and has been
silently sitting there with the last question, waiting for an answer.
Perhaps 20 or 30 seconds after you have asked this final silent question and
there is still no button activity in the form of a 'Yes' or 'No' push, you
can spring out one of those cartoon boxing gloves to re-capture the
attention of the user that has been standing there in front of the ATM
lineup, blankly staring out the window watching traffic while they wait for
their cash to be dispersed.
2. Make them take back their card before you issue the money. No
3. This could be asking too much, but perhaps install some sort of motion
sensor and trapdoor. If -- after the transaction has been completed -- the
ATM senses that the user is still standing there, perhaps counting their
money or perusing the receipt or rearranging their grandkids photos in their
wallet or WHATEVER they may be doing: ...
What would be the ideal ATM scenario? Either realistically altering the
current implementation, or no holds barred revolutionary?