I just spoke with a client for who I did an interface review for a CD
product that is almost on the market. They told me that they loved my work
but they have been showing the product with the old interface to clients and
they already have a couple of orders for it so they're scrapping the review
work for now.
My question is: why do people keep buying products with crappy interfaces? I
guess that since most products ship with poor interfaces, people have very
low expectations. But these kind of products have been around for what? 15
years? They should know better by now. Why do people keep giving incentives
to companies who deliver poor products?
I think that people are generally unaware that these products can indeed be
much better. So that points us towards education. Shouldn't we be educating
the general public? Maybe by rewarding good interfaces or by giving them
information about what a good product should be?